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Location: Fully Remote Salary Range: 70-75/hr on w2 Note: Shift based roles with current openings on all shifts 1st shift: 6am ET - 3pm ET 2nd shift: 2pm ET - 11pm ET 3rd shift: 10pm ET - 7am ET Applicants must be able to work directly for Artech on W2 Introduction We are seeking a skilled professional to support a large-scale, global network environment. This role is focused on 24/7 monitoring, incident triage, and ensuring high availability of mission-critical network infrastructure. The ideal candidate will have strong troubleshooting skills, hands-on experience with network monitoring tools, and the ability to respond quickly to outages and performance issues. Required Skills & Qualifications Strong knowledge of Cisco networking (routers, BGP, routing fundamentals) Experience with terminal tools such as SecureCRT Solid understanding of network troubleshooting concepts (packet loss, latency, routing issues) Experience with monitoring and analysis tools such as Splunk, Riverbed, and SolarWinds Familiarity with ServiceNow or similar ticketing systems Exposure to packet capture/analysis and network performance monitoring Bachelor’s degree in a related field OR equivalent hands-on experience Proven experience in a NOC or network support environment Prior work experience at client or in client's industry Applicants must be able to work directly for Artech on W2 Preferred Skills & Qualifications Experience with network configuration tasks, including DNS updates Ability to manage and update incident tickets through resolution using ticketing systems Experience in a structured support environment collaborating with Tier 2 and Tier 3 teams Day-to-Day Responsibilities Monitor network performance, connectivity, system events, and alerts in a 24/7 environment Perform real-time incident triage, including identifying packet loss, errors, and outage impact Investigate and respond to network incidents, ensuring timely mitigation and restoration of services Analyze alarms and logs to determine root causes or escalate to appropriate teams Engage vendors and internal Tier 3/engineering teams for issue resolution Company Benefits & Culture Comprehensive health and wellness benefits Opportunities for professional development and career growth Inclusive and collaborative work environment For immediate consideration please click APPLY to begin the screening process with Alex.