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Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Sr. Program Manager, Implementation leads complex client onboarding and implementation programs, coordinating cross-functional teams, managing delivery risks, and ensuring successful customer outcomes. The role also drives process improvements, maintains customer relationships, and supports less experienced program managers. Responsibilities Lead complex implementation programs by developing comprehensive project schedules, managing milestones, and coordinating cross-functional delivery activities across multiple customer engagementsServe as the primary implementation lead for assigned customers by proactively managing expectations, facilitating communication, and ensuring alignment on project goals, timelines, and deliverablesCoordinate implementation activities across Delivery, Technical Services, Product, Customer Success, and external stakeholders by managing dependencies, resolving conflicts, and driving accountability for project outcomesAnalyze implementation risks and operational challenges by evaluating project progress, identifying potential delays, and developing mitigation strategies that support successful delivery outcomesFacilitate customer-facing implementation meetings by leading discussions, documenting action items, and ensuring follow-through on critical implementation activities and decisionsManage Jira tickets, project tasks, and implementation workflows by prioritizing issue resolution efforts and maintaining visibility into project health, milestones, and operational dependenciesSupport onboarding readiness and implementation planning activities by validating customer requirements, operational prerequisites, and resource alignment prior to implementation executionDevelop and maintain accurate project documentation by preparing schedules, status reports, risk assessments, stakeholder communications, and implementation records throughout the project lifecycleApply advanced project management methodologies by adapting delivery approaches to address varying customer environments, implementation complexities, and operational constraintsBuild strong customer relationships by acting as a trusted advisor, proactively addressing concerns, and guiding customers through implementation processes and decision-making activitiesDrive implementation execution by coordinating internal resources, monitoring progress against timelines, and escalating critical issues that may impact delivery success or customer satisfactionIdentify process improvement opportunities by analyzing recurring implementation challenges and recommending workflow enhancements that improve implementation predictability and operational efficiencyCollaborate with leadership and implementation stakeholders by providing visibility into project health, resource considerations, and implementation risks across assigned portfoliosSupport less experienced program managers by sharing implementation best practices, assisting with issue resolution, and providing guidance on project coordination activitiesManage multiple implementation programs with varying complexity levels by balancing customer priorities, operational demands, and delivery objectives across concurrent engagements Skills 3–6 years of experience leading implementation programs, customer onboarding initiatives, project delivery activities, or client-facing operational projects within SaaS, fintech, banking technology, or related environmentsBachelor's degree in Business, Project Management, Information Systems, Communications, or related experienceAdvanced experience managing implementation programs or customer onboarding initiativesStrong project scheduling, risk management, and stakeholder coordination skillsAbility to independently manage complex implementation engagements and competing prioritiesStrong written and verbal communication skills with customer-facing experienceExperience facilitating cross-functional collaboration across operational, technical, and customer teamsAbility to analyze implementation risks and develop effective mitigation strategiesExperience using project management and ticketing platforms such as Jira, Smartsheet, or similar toolsStrong organizational, analytical, and customer relationship management skillsCandidates must be eligible to work in the US for full-time employmentExperience supporting fintech, SaaS, or digital banking implementation programsFamiliarity with Agile, Waterfall, or hybrid project management methodologiesExperience coordinating technical implementation or integration-related activitiesKnowledge of onboarding operations, delivery lifecycle processes, or customer readiness planningExperience contributing to process optimization or operational scalability initiativesExperience mentoring or guiding junior project or implementation professionals Benefits Remote-first environmentUnlimited paid time off401(k) with employer match Company Overview Alkami Technology provides cloud-based digital banking solutions for credit unions and banks. It was founded in 2009, and is headquartered in Plano, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.alkami.com.