Senior Travel Consultant
Tranway21 Technologies
- Местоположение
- Bengaluru, Karnataka, India
- Опубликовано
- 6 окт. 2026 г.
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Описание вакансии
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Job highlights
Graduate with airline process experience and knowledge of GDS (Amadeus preferred)Handle airline reservations, ticketing, cancellations, and baggage queries using GDS; ensure customer satisfaction and maintain recordsJob match scoreEarly ApplicantKeyskillsLocationWork ExperienceJob description
Role & responsibilities
Handle inbound and outbound calls, emails, and chats related to airline reservations, ticketing, re-scheduling, cancellations, and baggage queries.Provide accurate fare information, flight schedules, and ticket status.Assist customers with booking issues, refunds, and travel-related support.Work on Global Distribution Systems (GDS), primarily Amadeus, for reservations and ticketing.Ensure high levels of customer satisfaction while adhering to quality and compliance guidelines.Maintain accurate records of customer interactions and transactions.Meet performance metrics such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction).Preferred candidate profile
Graduation in any stream (mandatory).Prior experience in the airline process/travel industry.Knowledge of GDS (Amadeus, Galileo, Sabre, etc.) is an added advantage.Excellent communication skills in English (verbal & written).Strong problem-solving skills with a customer-first approach.Flexibility to work rotational shifts, including weekends and holidays.Pay: ₹600,000.00 - ₹800,000.00 per year
Work Location: In person