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Roles & responsibilities The candidate should have prior proven experience in project/ program management, operational excellence, and change management in a shared services organization. (S)/he should have proven stakeholder management and influencing skills in a global work environment. Contribute to structuring, planning and execution of key projects and initiatives including management and monitoring of resources, schedules, effective time utilization, delivery of the project deliverables, escalation management. Contribute to strategic objectives, provide thought leadership by researching trends and implementing industry best practices to take KGDC up the value chain Understanding of audit terms and concepts to align employee skillset to engagement staffing needs. Continuously engage with stakeholders and Operations team to understand their needs and define policy, procedures, or systems accordingly Proven ability to collaborate in a virtual, multi-cultural, multi- geography environment Excellent problem-solving skills Attention to detail and quality conscious Proactive problem solver Organizing skills, ability to prioritize Experience with leading shared service center will be preferred. The dynamic environment at GDC would require the person to exercise creativity in the design, development, or improvement of existing processes and driving management of change. Work with staff to understand career aspirations and to align desires with career development opportunities Originally posted on Himalayas