Senior Technical Engineer Non-UNIX
ADI Group
Trabalho remoto
- Localização
- Remote (Malaysia)
- Jornada
- Full Time
- Publicado
- 10 de out. de 2026
Antes de se candidatar, confirme no site da empresa se a vaga continua aberta e confira as condições completas.
Descrição da vaga
A interface está em português. Os títulos e as descrições publicados pelas empresas permanecem no idioma original, que pode ser inglês.
Main Job Tasks and Responsibilities:
Provides technical advice and support to Level 1 and 2 Engineers
Customer support on-site and off-site
Provides remote troubleshooting if needed
Attends to high severity incidents on and off-site
Prepares and follow-up on incident reports if any
Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
Reviews and submits incident reports in a timely manner
Coordinates with the technical team to prepare problem management reports
Reviews problem management reports
Monitors and ensures problem management reports are submitted in a timely manner
Leads problem management and resolution in the supported products.
Leads project implementation
Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist
Ensures timely completion of projects.
Plans and reviews implementation timeline with project managers.
Develops design configuration documentation
Captures and updates project implementation technical issues for references
Assume the Project Technical Lead role when required
Submits timesheets to reporting manager
Provides scope of work and man-days to pre-sales & sales teams (if required)
Reviews and highlights project deployment risks
Conducts technical sharing with L1 and L2 engineers
Key Competencies:
Composure
Customer Focus
Decision Quality
Interpersonal Savvy
Listening
Planning
Priority Setting
Problem Solving
Technical Learning
Written Communications
Functional Competencies:
Hardware Infrastructure
Technical Infrastructure Architecture
Technical Product Evaluation and Selection
Technical Research and Development
Technology Trends and Best Practices
Education and Experience:
Diploma/Degree in Information Technology or equivalent.
Minimum 5 years related working experience in an IT related environment
Ability to configure and design infrastructure solutions based on Vmware / Microsoft / Storage solutions.
Good knowledge in IT troubleshooting and root cause analysis.
Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
Good working knowledge of networking, eg. TCP/IP and routing.
Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage
Technical skills requirement in any of the following areas :
o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
o VMware vSphere, vCenter, SRM, HA
o HP or IBM Servers, Blade Servers, Storages
Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL
Originally posted on Himalayas