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About Us: Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at . Candidate Location: Philippines, preferably in Metro Manila. Highly competitive salary and benefits package based on experience and qualifications. Permanent Work-From-Home arrangement. Internet and Mobile Allowance. Upon hiring Internet Allowance: 2500 Mobile Allowance: 500 Upon Regularization 10 Days Vacation Leave 10 Days Sick Leave HMO 3 Years Of Work Anniversary as Regular Employee Rice Subsidy Birthday Leave 14th Month Pay 5th Year Of Work Anniversary as Regular Employee Retirement Plan +1 total Free HMO Dependent 15 Days Of Vacation Leave 7th Year Of Work Anniversary as Regular Employee 20 Days Of Vacation Leave +2 total Free HMO Dependent Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes. Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures. Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution. Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools. Documentation: Creating and updating network documentation, including diagrams and standard operating procedures. Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents. Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets. Project and Report Support: Assisting with projects and report generation as needed. Network Maintenance: Participating in network maintenance activities during or outside of business hours as required. Bachelor's Degree in Information Technology, Computer Science, or a related field. Minimum of 2 years of relevant experience in network engineering or a similar field. Thorough understanding of IT LAN and WAN networking concepts. Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies. Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous. Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors. Commitment to ongoing learning, training, and development. Requirements: Willingness to work remotely and on flexible shifts. Reliable home internet connection and a quiet work environment. Originally posted on Himalayas