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```html About careerpulse Welcome to careerpulse , a forward‑thinking technology partner that empowers businesses worldwide with innovative office solutions, cloud services, and customer‑centric platforms. We thrive on creativity, agility, and a relentless commitment to excellence. Our global footprint spans North America, Asia, and Europe, and we’re proud to serve a diverse clientele that values seamless communication and outstanding support. At careerpulse, we believe that language is more than a tool—it’s a bridge that connects ideas, cultures, and opportunities. That’s why we’re looking for a Bilingual Japanese & English Customer Success & Sales Specialist who can help us strengthen our relationships with Japanese‑speaking customers while driving revenue growth across the United States. Why This Role Matters As a key member of our remote Customer Success and Sales team, you will be the voice that represents careerpulse to our Japanese‑speaking clients. Your ability to communicate fluently in both Japanese (N1 level) and English will enable you to Deliver world‑class support that turns first‑time buyers into lifelong advocates. Identify and nurture sales opportunities that align with our clients’ evolving needs. Act as the cultural and linguistic liaison between our global teams. In short, you’ll be the catalyst that transforms customer interactions into measurable business outcomes. Key Responsibilities Customer Success & Support Respond promptly to inquiries via phone, email, and live chat in both Japanese and English. Guide customers through product information, order processing, and issue resolution with empathy and professionalism. Maintain high satisfaction scores by providing personalized assistance and proactive follow‑up. Document all interactions in our CRM, ensuring data accuracy and actionable insights. Sales Enablement & Growth Engage potential customers to uncover pain points and recommend tailored office solutions. Collaborate with the sales team to generate leads, qualify prospects, and close deals. Prepare bilingual quotes, proposals, and sales presentations that resonate with Japanese‑speaking stakeholders. Track sales metrics and contribute to quarterly revenue targets. Language & Cultural Bridge Translate marketing materials, product documentation, and internal communications between Japanese and English. Provide cultural context to help the broader team understand regional nuances and preferences. Act as a language mentor for new hires and cross‑functional partners. Cross‑Functional Collaboration Work closely with Sales, Marketing, Product, and Operations to ensure seamless customer journeys. Share customer feedback, market trends, and improvement ideas with relevant stakeholders. Participate in product roadmap discussions to advocate for features that benefit Japanese‑speaking users. Essential Qualifications Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience). Fluency in Japanese (N1 level) and English, both written and spoken. Proven experience in customer service, sales, or a hybrid role (minimum 2 years). Strong communication, interpersonal, and problem‑solving skills. Proficiency with Microsoft Office, CRM platforms (e.g., Salesforce, HubSpot), and collaboration tools (Slack, Teams). Attention to detail and a data‑driven mindset. Preferred Qualifications (Nice to Have) Experience in the office solutions, SaaS, or technology sector. Knowledge of Japanese market trends and business etiquette. Experience with bilingual support ticketing systems. Additional language skills (Mandarin, Korean, or Spanish). Core Competencies & Skills Customer‑Centric Mindset – Always put the client first and anticipate their needs. Sales Acumen – Ability to identify upsell opportunities and close deals. Cross‑Cultural Communication – Navigate cultural differences with grace and respect. Analytical Thinking – Use data to drive decisions and improve processes. Adaptability – Thrive in a fast‑paced, remote environment. Team Collaboration – Work effectively with diverse teams across time zones. Career Growth & Learning Opportunities At careerpulse, your professional development is a top priority. We offer Structured onboarding and mentorship programs to accelerate your learning curve. Access to industry conferences, webinars, and certifications (e.g., Salesforce Administrator, Customer Success Manager). Clear career pathways from Customer Success Specialist to Senior Manager, Director, or VP roles. Regular performance reviews and personalized growth plans. Cross‑departmental projects that broaden your skill set and visibility. Work Environment & Culture Our remote-first culture means you can work from anywhere in the United States while staying connected to a vibrant, global team. We celebrate diversity, encourage innovation, and foster a supportive atmosphere where every voice matters. Flexible work hours to accommodate different time zones. Weekly virtual team huddles and monthly all‑hands meetings. Virtual coffee breaks and informal “watercooler” chats. Inclusive policies that support work‑life balance, mental health, and personal well‑being. Compensation & Benefits While specific figures vary by experience and location, careerpulse offers a competitive salary package that includes Base salary aligned with industry standards for bilingual customer success and sales roles. Performance‑based bonuses tied to individual and team metrics. Health, dental, and vision insurance for you and your dependents. 401(k) plan with company match. Generous paid time off, including vacation, sick leave, and personal days. Professional development stipend and tuition reimbursement. Wellness programs, mental health resources, and employee assistance programs. How to Apply Ready to join a dynamic, remote team that values linguistic expertise and customer passion? Click the link below to submit your application and become part of careerpulse’s global success story. Apply to this Job We Can’t Wait to Meet You! At careerpulse, we’re building more than a company—we’re creating a community of innovators who transform how businesses connect with their customers. If you’re fluent in Japanese and English, passionate about delivering exceptional service, and eager to drive growth, we want to hear from you. Join us and help shape the future of global customer success. ``` Apply for this job