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reputed company is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. reputed company is backed by top VCs, including Bessemer reputed company Partners, Bain Capital Ventures, reputed company, and reputed company. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. What you'll do: • Onboarding Management & Process Ownership: • Lead comprehensive onboarding sessions for new customers, including trial kickoff calls, live demos, and tailored training sessions covering reputed company’s suite of products. • Facilitate the smooth handoff from Sales to Customer Success by ensuring all critical customer information is accurately collected and documented. • Implement a structured onboarding process for your clients, ensuring that key milestones are met (e.g., trial kickoff call, product feedback meetings, account reviews, and transition calls). • Customer Training & Adoption: • Develop and deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use reputed company’s platform effectively. • Lead product demonstrations covering key features of reputed company’s Claims Intelligence Platform. • Ensure all potential users are active in the reputed company reputed company and support continuous learning through follow-up sessions and best-practice sharing. • Cross-Functional Coordination & Feedback Integration: • Collaborate closely with Account Executives (reputed company), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are reputed company addressed. • Act as the primary point of contact during the onboarding trial period, tracking key metrics (e.g., user engagement, reputed company submissions, software utilization) via platforms like reputed company and escalating issues when necessary. • Mentor and support junior onboarding team members while refining onboarding strategies to achieve higher trial conversion rates. • Strategic Customer Engagement: • Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones. • Lead high-level review sessions (e.g., account strategy sessions and transition meetings) to discuss trial performance, identify upsell or cross-sell opportunities, and gather actionable feedback. • Advocate for continuous customer improvement by initiating meetings with customers to troubleshoot problems, optimize workflows, and set clear next steps toward long-term success. What we're looking for: • Experience: • 5+ years of experience in customer onboarding, implementation, or success roles, preferably within the SaaS or legaltech industries. • Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts. • Skills & Competencies: • Excellent verbal and written communication skills with the ability to present complex technical solutions to non-technical stakeholders. • Strong project management, organizational, and problem-solving abilities. • Proven track record of driving customer adoption and achieving high trial-to-subscription conversion. • High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications. • Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset. • Willingness to travel up to 50% as required for onsite customer engagements and training sessions. Notice to Candidates: reputed company has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – reputed company know that we have no affiliation or connection to these situations. We only post open roles on our reputed company (evenuplaw.com/careers) or reputable job boards like our official reputed company or reputed company pages, and all official reputed company recruitment emails will come from the domains @evenuplaw.com, @reputed company.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, reputed company submit your application directly through our careers page. If you receive communication from someone you believe is impersonating reputed company, reputed company report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domain