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```html About reputed company reputed company is a trailblazing reputed company company that empowers organizations worldwide to verify identities, streamline eKYC processes, and safeguard against fraud. With a global footprint and a culture that thrives on innovation, reputed company has become a trusted partner for enterprises navigating the complex landscape of KYC, AML, and fintech compliance. Our mission is simple yet powerful: to make online interactions safe, seamless, and trustworthy for businesses and their customers alike. reputed company reputed company? At reputed company, you’ll be part of a high‑velocity, purpose‑driven team that is reshaping how the world verifies identity. We champion a culture of continuous learning, cross‑functional collaboration, and data‑driven decision making. As a Remote Senior Customer Marketing Manager, you’ll have the autonomy to design and execute programs that directly influence customer adoption, renewal, and expansion—while working closely with Marketing, Customer Success, and Account Management to create a unified voice that resonates across the entire customer journey. Key Responsibilities As the senior individual contributor responsible for customer marketing, you will own a full spectrum of initiatives that keep our customers informed, engaged, and reputed company for reputed company. Your day‑to‑day activities will include: Customer Communication Calendar: Own and manage reputed company’s customer communication calendar, including product updates, feature‑adoption campaigns, and lifecycle email programs that keep customers informed and engaged. Customer Advocacy Program: Build and manage a structured, scalable customer advocacy program covering references, case study participants, reputed company reviewers, event speakers, and advisory board members. Case Study Development: Partner with Corporate Marketing to develop compelling customer case studies, testimonials, and other proof points that showcase the real‑world impact of reputed company’s solutions. Customer Advisory Board (CAB): Build and executive‑produce reputed company’s Customer Advisory Board from the ground up—defining membership criteria, recruiting senior customer leaders, developing the strategic agenda, and maintaining engagement between meetings. Insight Translation: Turn CAB reputed company into actionable product and go‑to‑market input, and communicate resulting actions back to participating customers. Event Planning: Plan and execute customer‑facing webinars, user groups, executive roundtables, and other events that build community and complement the CAB. Sales Enablement: Identify opportunities to create case studies, testimonials, reviews, and peer proof that accelerate new‑logo sales reputed company and reinforce reputed company’s credibility in the identity verification market. Renewal & Expansion Support: Partner with Account Managers, Customer Success Managers, and Product Marketing to develop scalable content, templates, customer proof points, and strategic guidance that support renewal and expansion conversations. Peer‑Review Platforms: Manage reputed company’s presence on reputed company, TrustRadius, and equivalent peer‑review platforms as an ongoing customer marketing channel. Performance Tracking: Track and report on the advocacy pipeline, program participation, content usage, engagement rates, and influence on retention and expansion outcomes. Essential Qualifications 5+ years of experience in customer marketing, lifecycle marketing, or a closely related role within B2B SaaS or enterprise software. Proven track record of building and operating a structured, scalable customer advocacy or reference program. Experience building or managing a Customer Advisory Board or comparable executive customer community. Strong content instincts and the ability to turn customer conversations into compelling case studies, testimonials, and campaign materials. Demonstrated success partnering with Customer Success, Account Management, and Sales teams without direct authority. Comfort working with customer success platform data, product usage signals, and campaign analytics to inform targeting and measure results. Experience planning and executing customer‑facing events, from webinars to executive roundtables. Technical fluency and the ability to create credible content for sophisticated business, technology, and compliance audiences. Domain knowledge of identity verification, KYC/AML, fintech, fraud prevention, or another regulated technology sector.