Encuentra tu próxima oportunidad

Main Job Tasks and Responsibilities: Provides technical advice and support to Level 1 and 2 Engineers Customer support on-site and off-site Provides remote troubleshooting if needed Attends to high severity incidents on and off-site Prepares and follow-up on incident reports if any Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements Reviews and submits incident reports in a timely manner Coordinates with the technical team to prepare problem management reports Reviews problem management reports Monitors and ensures problem management reports are submitted in a timely manner Leads problem management and resolution in the supported products. Leads project implementation Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist Ensures timely completion of projects. Plans and reviews implementation timeline with project managers. Develops design configuration documentation Captures and updates project implementation technical issues for references Assume the Project Technical Lead role when required Submits timesheets to reporting manager Provides scope of work and man-days to pre-sales & sales teams (if required) Reviews and highlights project deployment risks Conducts technical sharing with L1 and L2 engineers Key Competencies: Composure Customer Focus Decision Quality Interpersonal Savvy Listening Planning Priority Setting Problem Solving Technical Learning Written Communications Functional Competencies: Hardware Infrastructure Technical Infrastructure Architecture Technical Product Evaluation and Selection Technical Research and Development Technology Trends and Best Practices Education and Experience: Diploma/Degree in Information Technology or equivalent. Minimum 5 years related working experience in an IT related environment Ability to configure and design infrastructure solutions based on Vmware / Microsoft / Storage solutions. Good knowledge in IT troubleshooting and root cause analysis. Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands. Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation. Good working knowledge of networking, eg. TCP/IP and routing. Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage Technical skills requirement in any of the following areas : o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc o VMware vSphere, vCenter, SRM, HA o HP or IBM Servers, Blade Servers, Storages Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA. Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL Originally posted on Himalayas