XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER
KMC Solutions Inc
Remote-Arbeit
- Standort
- Remote (United States)
- Arbeitszeit
- Full Time
- Veröffentlicht
- 11. Okt. 2026
Prüfe vor der Bewerbung auf der Website des Arbeitgebers, ob die Stelle noch offen ist und welche Bedingungen gelten.
Stellenbeschreibung
Die Oberfläche ist auf Deutsch. Die Titel und Beschreibungen der Arbeitgeber bleiben in ihrer ursprünglichen Veröffentlichungssprache, die Englisch sein kann.
About Us:
Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .
Candidate Location: Philippines, preferably in Metro Manila.
Highly competitive salary and benefits package based on experience and qualifications.
Permanent Work-From-Home arrangement.
Internet and Mobile Allowance.
Upon hiring
Internet Allowance: 2500
Mobile Allowance: 500
Upon Regularization
10 Days Vacation Leave
10 Days Sick Leave
HMO
3 Years Of Work Anniversary as Regular Employee
Rice Subsidy
Birthday Leave
14th Month Pay
5th Year Of Work Anniversary as Regular Employee
Retirement Plan
+1 total Free HMO Dependent
15 Days Of Vacation Leave
7th Year Of Work Anniversary as Regular Employee
20 Days Of Vacation Leave
+2 total Free HMO Dependent
Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
Project and Report Support: Assisting with projects and report generation as needed.
Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of relevant experience in network engineering or a similar field.
Thorough understanding of IT LAN and WAN networking concepts.
Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.
Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
Commitment to ongoing learning, training, and development.
Requirements:
Willingness to work remotely and on flexible shifts.
Reliable home internet connection and a quiet work environment.
Originally posted on Himalayas