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Balto
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Customer Success Manager
Mid-Market
Own a book of 20 to 25 mid-market accounts and help each one get real results from Balto.
Role
Location
Type
Book
Salary
Salary Range Base is $75k - $80k, OTE of $120k
Posted
About Balto
Balto builds AI for contact centers. We help agents in the moment, score every call so leaders don’t have to, and show teams what their customers are really saying, all in one place.
Benefits
About the role
As a Customer Success Manager on our mid-market team, you’ll own the relationship with new and existing customers and make sure they have the help, resources, and insights they need to get the most out of Balto. You’ll drive renewals and expansion, and build partnerships that last.
This is a fully remote position, so you can work from anywhere in the U.S.
What you’ll own
Who we’re looking for
You’re an empathetic, organized, and driven customer success professional. You build strong relationships, learn how each customer’s business works, and connect what they need to the value Balto delivers. You’re also their advocate inside Balto, working with our teams to remove obstacles and spot opportunities to grow.
Key responsibilities
Customer relationships
Adoption and value
Renewal and expansion
Risk management
What you’ll bring
Must-haves
Nice to have
Benefits
Career growth
This role offers multiple paths for growth at Balto:
Our hiring process
Our process includes virtual interviews and a take-home assessment. Together, they show us how you solve problems, how you communicate, and how comfortable you are with the tools and data a CSM works with every day.
Why Balto
Choosing Balto means joining a company where your work is meaningful, your growth is encouraged, and your contributions are valued. It’s go time.
How to apply
Visit balto.ai/careers, select See Open Roles, then choose Customer Success Manager.
Equal Employment Opportunity
Balto is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all individuals are treated with respect and have equal opportunities to succeed. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Balto is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Originally posted on Himalayas
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