Find your next opportunity
Browse fresh openings from leading companies and apply with a resume tailored to the role.
Browse expert rolesBrowse expert rolesBrowse fresh openings from leading companies and apply with a resume tailored to the role.
Browse expert roles14087 openings
4921-4928 of 14087Socket
Free to start · No card · 5 credits the moment you sign up
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
We're looking for a Technical Support Engineer to join as Socket's dedicated support hire in the United States. You'll be the go-to person for developers and security teams across Zendesk, Slack, and Discord, working to resolve the majority of issues independently. Day to day, that looks like troubleshooting technical issues, guiding customers through Socket's products, and building out the docs and resources that reduce repeat questions. You'll jump on video calls with enterprise customers when needed and flag patterns that shape our product roadmap. The runbooks you write, the macros you build, and the patterns you spot will shape how Socket scales support going forward.
This role requires working 8 AM to 5 PM Mountain or Pacific Time, regardless of your location within the United States, with some overlap with our global teams.
Responsibilities
Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
When something needs to go to Engineering, send it with everything they need: repro steps, scan output, environment details, and your best hypothesis.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.
Build out support resources including runbooks, troubleshooting guides, and Zendesk macros for common issues.
Spot patterns in tickets and bring recurring issues and undocumented edge cases back to the Customer Engineering and Product teams.
Participate in on-call duties to cover urgent tickets for regional holidays, Socket company holidays, and a global rotation for weekend support.
Keep the broader team in the loop with clear, thorough handoffs.
What We're Looking For
2+ years in technical support, support engineering, or TAM at a B2B SaaS company,
Supported developer-facing products with API/integration complexity, or have strong linux system administration and troubleshooting experience.
Comfortable in a terminal and with code. Reading a JSON payload, parsing a stack trace, understanding what a lockfile does, and writing or tweaking a basic Python or JavaScript script should all feel familiar.
A solid grasp of developer workflows. You know what a CI/CD pipeline does, how build processes work, and what it means when a dependency gets flagged.
Some familiarity with the security or DevSecOps space is a plus. SCA tools, CVEs, SBOM, supply chain risk. You do not need to be a security researcher, but caring about the problem goes a long way.
Clear, concise written English. Most communication here happens async and in writing, so getting your point across cleanly matters.
A habit of writing things down. When you solve something, your instinct is to document it so the next person does not have to start from scratch.
Experience with Zendesk or a similar ticketing tool is a plus, as is exposure to open source ecosystems (npm, PyPI, Maven) or CI tooling like GitHub Actions or CircleCI.
Ability to work Monday through Friday, 8 AM to 5 PM Mountain or Pacific Time, with availability for rotational on-call support during weekends and holidays.
Our Interview Process
Informational with a member from our Talent Team
Virtual f2f with the Hiring Manager
Technical Interviews
Presentation phase
Final call with our Founder
References
Decision/Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
Start with a role or skill you want to use in your next job. Use the location and role filters to narrow the results, then open a listing to review the description. A title alone rarely explains the level of responsibility, working arrangement, or experience a team needs. Compare those details before deciding which opportunities deserve a tailored application.
Employers use different titles for similar work. If an exact phrase produces no results, try a shorter title, a core skill, or an alternative name for the role. Remove one filter at a time to understand which requirement is narrowing your search. A broader search can reveal suitable work without asking you to change your actual qualifications.
For each promising listing, read the responsibilities and separate essential requirements from preferences. Note the location, schedule, employment type, and compensation when provided. Missing details are questions to confirm with the employer. A remote opening may still require a particular country, work authorization, or time-zone overlap, so check the full posting before treating it as a location-independent opportunity.
Choose a few examples that demonstrate the skills this employer names. Explain your contribution and its outcome, using accurate numbers where available. Put the most relevant experience first and keep your resume easy to scan. Avoid adding technologies, qualifications, or achievements simply because they appear in a description. Your application should make your existing strengths easier to understand.
Follow the employer’s instructions for resumes, cover letters, work samples, and screening questions. Review the exported file before submitting it: confirm that contact details are correct, text can be selected, and links reach the intended pages. A resume check can help you spot unclear writing before you apply. Its feedback is advisory and does not predict a hiring decision.
Listings are collected from external sources and may change after they appear here. The employer or recruiting destination controls whether applications are open. If an original link is unavailable, check the company’s careers page for the title or move to another opening. An employer website link is a place to check current vacancies, rather than confirmation that a particular job is still accepting applications.
Keep a simple record of the company, role, job reference, application date, and documents you sent. Record any follow-up instructions and the next action you plan to take. This makes it easier to prepare for interviews, compare opportunities, and avoid applying repeatedly to the same opening through different boards. Review your shortlist as employers update their listings and prioritize opportunities with clear requirements that match the work you want to do.