Call Center Manager Salary Guide
A Call Center Manager leads day-to-day operations of a contact or call center team, overseeing supervisors and agents, setting performance targets (CSAT, AHT, FCR), managing staffing and scheduling, implementing coaching and training programs, and driving process improvements to meet service and business goals.
What is the average Call Center Manager salary?
Entry Level
$50,000 - $65,000
Mid Level
$65,000 - $90,000
Senior Level
$90,000 - $130,000
How does Call Center Manager salary grow with experience?
Call Center Manager salary by location
What factors affect a Call Center Manager's salary?
- Geographic location and local cost of living
- Team size, scope (single site vs multi-site) and P&L responsibility
- Industry and company size (tech/finance/health often pay more)
- Performance-based pay components (bonuses, incentives, commissions)
- Relevant skills and certifications (workforce management, CRM/CCaaS tools, Lean/Six Sigma)
Frequently Asked Questions About Call Center Manager Salaries
What is the average salary for a Call Center Manager in the US?
The average US salary for a Call Center Manager typically ranges from about $65,000 to $100,000 annually, with entry roles near $50k–$65k and senior positions often $90k–$130k depending on location and scope.
Which factors most affect a Call Center Manager's pay?
Key factors include location (cost of living), team size and P&L responsibility, industry (tech/finance often pay more), experience and certifications, and whether performance bonuses or commission structures apply.
Can Call Center Managers earn bonuses or commissions?
Yes. Many organizations offer performance-based bonuses, profit-sharing, or incentive pay tied to KPIs such as CSAT, FCR, average handle time, or revenue targets which can add 5%–25%+ to base pay.
Is remote work affecting Call Center Manager salaries?
Remote roles are increasingly common. Some companies adjust pay to employee location; others maintain national pay scales. Remote opportunities can widen job options but may vary in base salary vs local roles.
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