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Geisinger
Free to start · No card · 5 credits the moment you sign up
Work Schedule:
Shifts will be assigned based on business and specialty need and may vary within the Patient Contact Center’s hours of operation, which are Monday through Friday, 7:00 AM to 7:00 PM and Saturday - Sunday 8:00 AM - 12:00 PM.
Proficiency in computer operations, including the ability to efficiently navigate and manage tasks across multiple monitors. Candidates should demonstrate adaptability in learning and using various software applications and programs, with a strong aptitude for quickly mastering new digital tools and systems. This includes familiarity with standard office software, web-based platforms, and proprietary systems, as well as the ability to troubleshoot basic technical issues independently.
Familiarity with medical terminology is strongly preferred, as it supports effective communication and understanding within a healthcare environment.
Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
Respond to non-scheduling inquiries and route calls appropriately.
Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
Provides one-call resolution whenever possible.
Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.
Achieves and maintains quality and service goals related to contact center metrics.
Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
Assists with training initiatives for new hires.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
To ensure a productive and secure remote work environment, the following conditions must be met:
Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work.
Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals.
Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted).
Download: 100 Mbps
Upload: 25 Mbps
Ping: Less than 150 ms
Jitter: Less than 30 ms
Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Originally posted on Himalayas
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