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HealthEdge
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HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.
The Technical Operations Associate II (L1) serves as the single point of contact for incidents and service requests, and performs first-line monitoring of production jobs, files, and batch workflows across healthcare systems. The role is responsible for ticket management, initial triage, status and file monitoring, and SLA adherence, ensuring every issue is captured, categorized, routed, and tracked to closure without gaps or delays. The L1 associate detects and reports job failures, delays, and missing files, escalating anything that requires reconciliation, reprocessing, data correction, or job-level investigation to L2.
As a Technical Operations Associate II (L1), you will be accountable for the following:
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
**The annual US base salary range for this position is $44,000 to $66,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
Originally posted on Himalayas
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