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Location: Remote/WFH
The company is a 4-star apartment hotel located in the heart of Darwin's CBD, providing contemporary accommodation for both corporate and leisure travellers.
The property offers studio rooms and spacious one- and two-bedroom apartments catering to short stays, extended stays and business travellers, alongside conference and meeting facilities, dining, a fitness centre and swimming pool.
A significant part of the hotel's market is corporate accommodation, including regular business travelers, consultants, relocation teams and project-based workers requiring short and extended stays.
The client is looking for an experienced Reservations & Corporate Sales Coordinator to support both the reservations function and the proactive development of accommodation business.
This is not purely a reservations administration position.
The successful candidate will be confident handling incoming guest and booking enquiries while also proactively contacting prospective and existing corporate customers, following up opportunities and helping convert enquiries into confirmed accommodation bookings.
The role would suit someone with previous hotel reservations experience who also has a strong commercial mindset and is comfortable picking up the phone, building relationships and following up business.
Build professional relationships with corporate contacts, repeat guests and accommodation partners.
Understand customer accommodation requirements and identify the most appropriate room, apartment or long-stay option.
Provide clear and timely written follow-up after phone conversations.
Deliver a professional guest experience that reflects H on Mitchell's service standards.
About You
We are looking for someone who brings both hotel reservations experience and commercial confidence.
The client is currently evaluating RMS as its property management/reservations platform.
CRM and sales follow-up processes are still to be confirmed, so the successful candidate should be comfortable adapting to new systems and helping maintain a structured sales follow-up process.
The right person will be more than someone who simply processes bookings.
They will be able to confidently manage incoming reservations while proactively creating and following up commercial opportunities.
Originally posted on Himalayas
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