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Sword Health
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At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
AI Care Operations (previously Sword Intelligence), is Sword's AI care management division. We don't deliver a clinical program to members. We deploy AI Care Managers, trained on more than 14 million real care interactions, to run the operations of providers, payers and national health systems.
It started as an internal problem. On the way to freeing over a million people from pain, Sword hit the same wall every healthcare organization does: we didn't have enough hands to scale the care we needed to provide. Instead of hiring our way out, we built AI to do it, certified it for clinical use, and ran it in our own operations before offering it to anyone else.
We've announced a partnership with the Hellenic Ministry of Health to build an AI-powered front door for Greece's 10 million citizens, and we work with other national health systems, health plans and providers across the US and Europe. The US is now our biggest growth opportunity, and this role is central to capturing it.
We are hiring a Head of Go-to-Market for AI Care Operations in the US. The role sits at the intersection of product marketing, competitive intelligence and commercial enablement. It is one of the leadership roles on the AI Care Operations team, reporting to the General Manager.
Here's the opportunity. "AI agents for healthcare" is one of the most crowded categories in the market right now. Voice AI startups, EHR vendors, care management platforms and outsourcers all claim to automate care operations, and to a buyer they can sound alike. Very few of them have certified medical devices, national-scale partnerships, or AI proven on hundreds of thousands of their own members before it was sold to anyone else. We have all three. Your job is to make that difference unmistakable.
AI fluency is a core expectation at Sword, and every candidate is assessed against our three-level framework: Explorer (uses AI daily for personal productivity), Builder (creates workflows and tools that lift the whole team) and Integrator (embeds AI into products and processes at scale). This role requires Builder at minimum. Come ready with real examples.
You are currently at, or recently from, a Lead, Head, Director or VP-level GTM or product marketing role where you owned the full stack: launching products, positioning, competitive differentiation, sales enablement and market strategy. You've built things that measurably changed how deals were won.
You can sell something that isn't a product category yet. AI Care Operations is bought by operations leaders, not benefits leaders, and it competes with a budget line (headcount, outsourcing) as much as with other vendors. You know how to make the case that replacing work is different from adding a tool, and you can tell a clean story across several solutions without it sounding like a platform pitch that means nothing.
You think in first principles. Faced with a new buyer, your instinct is to ask what operational problem they actually have, why our agents solve it better than more staff or another vendor, and what evidence would make a skeptical COO believe it. You don't reach for a template.
You are genuinely AI-fluent, not performatively. You've built your own workflows and loops with AI tools for market intelligence, opportunity canvassing and competitive research. You'll also be selling AI, so you need to understand how our agents work well enough to explain their limits honestly.
You write well and think clearly. Your materials are the kind a VP of Care Management reads and thinks "these people have run a care operation."
You are close to the field. You've sat in on deals, heard objections live, and changed your strategy because of what buyers said rather than what you assumed.
This is not a quota-carrying role, but it is not a soft one. You'll be held to:
This role can sit remotely and the compensation range will be adjusted to accurately reflect the country in which the candidate resides
*The range below reflects base, variable, and equity for this role.
This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.
Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.
Originally posted on Himalayas
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