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College Board
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Senior Director, Assessment Exceptions & Integrity
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
College Board’s Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance customer experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes. The Resolve team serves as trusted experts in post-administration issue resolution for SAT and AP assessments, ensuring issues reported by educators and students are resolved efficiently, protecting the integrity of our assessments and the validity of student scores.
As Senior Director, Assessment Exceptions & Integrity, you will lead the team that resolves testing irregularities, incidents, and complaints for College Board assessments, protecting the integrity of our assessments and ensuring every student tests on a level playing field. You will set the strategy and operating model for how issues are identified, investigated, and resolved at scale, leading the shift from manual case handling to automated, insight-driven operations. You will directly manage a team of ~10 that owns Resolve’s day-to-day execution, building the habits and infrastructure to turn case trends, operational metrics, and root-cause findings into action. Partnering closely with Deliver, Technology, and Product leaders, you will drive the improvements that prevent issues before test day.
In this role, you will:
Set Resolve Strategy and Performance (40%)
Lead Digital and AI-Enabled Transformation (35%)
At College Board, we offer more than a paycheck: we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.
Originally posted on Himalayas
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