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Browse fresh openings from leading companies and apply with a resume tailored to the role.
14033 openings
10753-10760 of 14033FlyFlat
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Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.
We have grown from 12 to 60+ people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.
Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.
We are looking for an experienced luxury service leader who wants to build world-class operations and grow their impact at a fast-moving company.
As Concierge Manager, you own shift-level operations across three core functions: Client Service, Ticketing, Trip Fulfillment. You lead Team Leads who manage specialists across each function. You are responsible for making sure every client receives a five-star experience, every shift runs smoothly, and every team member is growing under your leadership.
This is a role for someone who thinks in systems but leads with people. Process without empathy is just bureaucracy. You bring both.
You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you.
We are especially interested in candidates who:
The progression here is: Concierge Manager to Senior Concierge Manager to Associate Director to Director. We promote from within based on demonstrated performance and impact, not politics or tenure.
We are implementing our concierge framework and career systems right now. You are not inheriting a rigid legacy structure. You are helping build how Ascend's operations scale globally. Your insights will have a direct and visible effect on how we work.
First 90 days: You have learned our core systems and tools, including Sabre, Asana, and our booking platforms. You are leading shifts independently with 95%+ SLA adherence. You are coaching your Team Leads with specific, useful feedback and you have identified your first improvement opportunity.
Within 6-12 months: You are consistently delivering 95%+ SLA and 98%+ accuracy. Your team sentiment scores are at 8/10 or above. You have led at least one initiative that measurably improved client satisfaction or team efficiency. Your Team Leads are stronger leaders because of your coaching.
If you are thinking that you may not have all the experience listed, apply anyway. We are looking for people with 80% of the skills and 100% of the drive to learn. What we care about most:
If the answer to these questions is yes, we want to hear from you.
Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Engagement Structure, Compensation, Shifts, and Benefits
Ascend is a remote-first, global team. For candidates based in India, employment will be through Ascend's designated Employer of Record (EOR), which will be the legal employer and administer payroll, applicable statutory deductions, tax deductions and employment-related compliance.
Compensation will be stated in USD and paid in INR through the EOR's payroll, based on the applicable conversion arrangement. The salary breakup, statutory contributions, deductions and payment terms will be detailed in the employment offer. Any personal income tax return filing obligations remain the employee's responsibility.
This role is part of Ascend's 24/7 client service operations and involves rotating shifts to support clients across different time zones. This may include overnight shifts, weekends or public holidays, depending on business and team scheduling needs. Weekly offs and shift schedules are planned in advance wherever possible and managed fairly across the team.
The monthly compensation accounts for the rotating shifts and operational coverage requirements of the role. Separate allowances for night shifts, weekends, holidays, overtime or additional hours are not provided unless required by applicable law or specified in the employment terms.
Ascend does not currently provide additional employer-sponsored medical insurance or mediclaim for this role beyond any applicable statutory coverage. Details of leave entitlements, schedules and employment policies will be shared during the offer and onboarding process.
Ascend values work-life balance and aims to distribute schedules thoughtfully. At the same time, because this is a client-facing operational role, some flexibility and responsiveness may be required from time to time.
Originally posted on Himalayas
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