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Golden 1 Talent Acquisition Team
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REPORTS TO: MGR - ENTERPRISE CORES AND APPLICATIONS
The Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required.
i. 80% Project support ii. 20% Department process improvement
10. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. 11. Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.
i. 80% Tickets and operational support requests ii. 20% Manage and support software upgrades 12. Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. 13. Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. 14. Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. 15. Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. 16. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. 17. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. 18. Participate in on-call support for critical response to after hour application impairments or major outages as needed.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
◦ Knowledge of commonly used financial industry concepts, practices, and guidelines. ◦ Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. ◦ Excellent oral communication, presentation and technical writing skills. ◦ Strong research, technical analysis, planning and organizational skills. ◦ Ability to use logical reasoning when interpreting facts. ◦ Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. ◦ Ability to analyze and document complex technical business processes. ◦ Ability to make observations, examinations, evaluations and recommendations. ◦ Ability to execute projects and direct team members to implement system upgrades and enhancements. ◦ Strong PC skills.
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
Originally posted on Himalayas
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