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Questrade Financial Group
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Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
This job posting is for an existing vacancy.
We’re looking for our next Overnight Client Support Specialist (Equity, Option, Crypto). Could It Be You? The Overnight Client Support Specialist (Equity, Option, Crypto) is a high-tier subject matter expert dedicated to achieving First Contact Resolution (FCR) across the full breadth of client trading activity during Questrade’s overnight and extended market hours — spanning digital assets, leveraged derivatives, equities, and options. By adopting the “You touch it, you own it” mantra, this role eliminates siloed, hand-off-heavy support, empowering the specialist to independently own the client journey across spot crypto markets, derivatives pipelines, equity and options order flow and routing, and integrated venue custody — at a time of day when day-shift trading and support resources are limited. As Questrade extends coverage beyond standard market hours, this position serves as the overnight technical authority for advanced market instruments and traditional securities alike — bridging the gap between our internal core ledger, decentralized oracle networks, global institutional liquidity providers, and the exchanges and ECNs that remain active during the overnight session.
Need more details? Keep reading… In this role, responsibilities include but are not limited to:
So are YOU our next Overnight Client Support Specialist (Equity, Option, Crypto)? You are if you…
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Originally posted on Himalayas
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