General Manager, Hotel Resume Guide

A compelling resume is essential for a General Manager, Hotel because it highlights leadership in operations, P&L management, guest experience, and team development—areas that directly impact property performance. Recruiters look for measurable results, revenue growth, cost control, and strong hospitality leadership. Resumize.ai helps create polished, ATS-optimized resumes for this role by translating accomplishments into quantifiable achievements, selecting industry-specific keywords, and formatting content to pass screening systems and impress hiring decision-makers.

What skills should a General Manager, Hotel include on their resume?

P&L ManagementRevenue ManagementBudgeting & ForecastingGuest Experience OptimizationTeam LeadershipStaff Training & DevelopmentOperational EfficiencyHospitality ComplianceSales & Marketing CoordinationCost ControlQuality AssuranceVendor ManagementCrisis ManagementPerformance MetricsProperty Management Systems (PMS)

What are the key responsibilities of a General Manager, Hotel?

•Oversee daily hotel operations across rooms, food & beverage, front desk, housekeeping, and maintenance to ensure consistent service delivery
•Manage P&L, budgeting, forecasting, and cost-control initiatives to maximize revenue and profitability
•Develop and implement strategic business plans to drive occupancy, ADR, RevPAR, and market share growth
•Recruit, train, mentor, and evaluate department heads and staff to maintain high performance and employee retention
•Ensure compliance with brand standards, health & safety regulations, licensing, and corporate policies
•Lead sales, marketing, and revenue management efforts in coordination with corporate or regional teams
•Drive guest satisfaction and loyalty programs by monitoring service standards, reviews, and recovery procedures
•Establish and maintain vendor relationships and oversee procurement, contracts, and capital projects
•Prepare and present regular operational and financial reports to ownership and corporate stakeholders

How do I write a General Manager, Hotel resume summary?

Choose a summary that matches your experience level:

Entry Level

Emerging hospitality leader with 2 years of assistant management experience overseeing daily front-office and housekeeping operations. Focused on improving guest satisfaction and operational efficiency through staff training, process improvements, and attention to service standards.

Mid-Level

General Manager with 5+ years managing full-property operations including F&B, rooms, and revenue management. Proven record of increasing RevPAR and guest satisfaction by implementing cost controls, targeted marketing campaigns, and team development initiatives.

Senior Level

Senior General Manager with 12+ years leading full-service and resort properties, delivering consistent YoY revenue growth, margin expansion, and double-digit improvements in guest satisfaction. Expert in P&L management, large-team leadership, capital projects, and brand compliance.

What are the best General Manager, Hotel resume bullet points?

Use these metrics-driven examples to strengthen your work history:

"Increased RevPAR by 14% year-over-year through dynamic pricing strategies and optimized channel mix, raising ADR by 9% while maintaining occupancy."
"Reduced operating costs by 11% within 12 months by renegotiating vendor contracts and implementing departmental efficiency programs, saving $250K annually."
"Improved overall guest satisfaction (GSS) score from 78% to 91% in 10 months by launching a service recovery protocol and targeted staff training."
"Boosted group and corporate revenue by 22% by developing tailored sales packages and strengthening relationships with key accounts, adding $600K in incremental revenue."
"Lowered staff turnover from 38% to 18% through a revamped onboarding, cross-training, and career-path program, improving labor productivity and morale."
"Led a $1.2M property renovation project on schedule and 5% under budget by coordinating contractors, approving scope adjustments, and managing capital expenditures."
"Implemented a new PMS and integrated CRS, reducing check-in times by 35% and improving reservation accuracy, increasing repeat bookings by 8%."
"Achieved consistent EBITDA margin improvement of 4 percentage points over two years by monitoring departmental KPIs and aligning incentives with financial goals."

What ATS keywords should a General Manager, Hotel use?

Naturally incorporate these keywords to pass applicant tracking systems:

General ManagerHotel ManagementP&LRevenue ManagementRevPARADROccupancyBudgetingForecastingGuest SatisfactionCustomer ExperienceStaff TrainingOperational ManagementProperty Management SystemCost ControlVendor ManagementSales & MarketingF&B OperationsHousekeepingSafety & ComplianceCapital ProjectsKPI ReportingPerformance ImprovementContract NegotiationCrisis ManagementHospitality LeadershipGroup SalesMargin ImprovementEmployee RetentionQuality Assurance

Frequently Asked Questions About General Manager, Hotel Resumes

What skills should a General Manager, Hotel include on their resume?

Essential skills for a General Manager, Hotel resume include: P&L Management, Revenue Management, Budgeting & Forecasting, Guest Experience Optimization, Team Leadership, Staff Training & Development. Focus on both technical competencies and soft skills relevant to your target role.

How do I write a General Manager, Hotel resume summary?

A strong General Manager, Hotel resume summary should be 2-3 sentences highlighting your years of experience, key achievements, and most relevant skills. For example: "General Manager with 5+ years managing full-property operations including F&B, rooms, and revenue management. Proven record of increasing RevPAR and guest satisfaction by implementing cost controls, targeted marketing campaigns, and team development initiatives."

What are the key responsibilities of a General Manager, Hotel?

Key General Manager, Hotel responsibilities typically include: Oversee daily hotel operations across rooms, food & beverage, front desk, housekeeping, and maintenance to ensure consistent service delivery; Manage P&L, budgeting, forecasting, and cost-control initiatives to maximize revenue and profitability; Develop and implement strategic business plans to drive occupancy, ADR, RevPAR, and market share growth; Recruit, train, mentor, and evaluate department heads and staff to maintain high performance and employee retention. Tailor these to match the specific job description you're applying for.

How long should a General Manager, Hotel resume be?

For most General Manager, Hotel positions, keep your resume to 1 page if you have less than 10 years of experience. Senior professionals with extensive experience may use 2 pages, but keep content relevant and impactful.

What makes a General Manager, Hotel resume stand out?

A standout General Manager, Hotel resume uses metrics to quantify achievements, includes relevant keywords for ATS optimization, and clearly demonstrates impact. For example: "Increased RevPAR by 14% year-over-year through dynamic pricing strategies and optimized channel mix, raising ADR by 9% while maintaining occupancy."

What ATS keywords should a General Manager, Hotel use?

Important ATS keywords for General Manager, Hotel resumes include: General Manager, Hotel Management, P&L, Revenue Management, RevPAR, ADR, Occupancy, Budgeting. Naturally incorporate these throughout your resume.

Ready to build your General Manager, Hotel resume?

Ready to craft a high-impact General Manager, Hotel resume? Visit http://resumize.ai/ to use Resumize.ai’s templates and ATS-optimized guidance—quickly convert achievements into measurable bullets and land interviews with confidence.

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