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Puppy Sphere
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Welcome to Puppy Sphere! We’re a high-growth startup redefining the wellness category through the gentle power of puppy therapy. 🐶
As North America’s most loved puppy yoga company, we’re on a mission to bring people together through experiences that help them slow down, boost their mood, and make wellness a ritual worth coming back to.
We’ve welcomed over 450,000 guests across our 13 studios in the U.S. and Canada, built a community of over 400,000 people, and partnered with global brands including the NBA, TikTok, and Google to bring puppy therapy to workplaces, events, and communities.
We’re rapidly opening new studios and looking for passionate, ambitious people to grow with us.
If you thrive in a fast-paced environment, care deeply about people, and love raising the bar in everything you do, we’d love to hear from you!
We're looking for a Head of Customer Experience to turn first-time guests into lifelong Puppy Sphere customers.
This is a role with direct ownership of customer satisfaction, retention, loyalty, memberships, and repeat revenue across our North American locations.
You'll lead our Customer Experience team while building the strategies, systems, and programs that keep customers coming back. From exceptional customer service to membership growth, revenue-generating customer interactions, and innovative loyalty initiatives, you'll play a meaningful role in how we scale.
We're looking for someone who thinks like a business owner, loves both people and numbers, and knows how to turn great customer experiences into measurable growth.
This is not just about keeping customers happy. It's about giving them every reason to come back.
🚀 Join a fast-growing startup with upward mobility.
🏡 Remote work flexibility around the world.
⏱️ Flexible working hours between 8am - 7pm.
🎆 New Years eve - gifted day off.
❤️🩹 3 paid wellbeing days per year.
🏝️ Annual Team Retreat.
🦮 Experience the happiness of working around puppies.
🧘 Unlimited complimentary Puppy Sphere classes for you, family and friends.
🎟️ Attend networking and unique invite-only events in your city and beyond.
✨ Opportunity to work with celebrity clients and industry giants (recent clients : NBA, TikTok, and Google).
Interested?We'd love to hear from customer-obsessed, data-driven people who are excited to help shape the next chapter of Puppy Sphere.
We’re so grateful for your interest in joining the team here at Puppy Sphere! Due to the high number of applications we receive, we may not be able to personally reach out to everyone, but please know we truly appreciate the time and effort you’ve taken to apply 🤍
Originally posted on Himalayas
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