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Research utility invoices and identify credit balances requiring action.
Coordinate with utility suppliers to request credit balance refunds or transfers.
Follow up with suppliers and internal stakeholders to ensure timely resolution of outstanding requests.
Take ownership of credit balance requests from initiation through final resolution.
Ensure requests are managed within the target resolution timeframe of 60 days.
Maintain accurate and up-to-date records of all credit balance requests.
Track request status and daily updates using Excel spreadsheets and the company’s dispute management system.
Document all actions, communications, follow-ups, and resolutions clearly and accurately.
Ensure documentation complies with established internal processes and standards.
Monitor aging requests and proactively follow up on items requiring additional action.
Communicate effectively with utility suppliers, internal teams, clients, and other stakeholders to facilitate timely resolution.
Manage both email-based and real-time communication as required.
Respond to emails and requests within 48 hours.
Conduct weekly or bi-weekly follow-ups on outstanding items, depending on account requirements.
Build effective working relationships with internal and external stakeholders.
Support special projects, reporting, and analysis as assigned.
Provide support across Managed Services clients based on business requirements.
Assist with activities related to unbilled active sites and other operational initiatives.
Serve as backup support for team members when required.
Adapt to changing priorities and workload requirements.
Good analytical and problem-solving skills.
Strong ownership and accountability for assigned tasks.
Ability to manage multiple requests and priorities in a high-volume environment.
Strong written and verbal communication skills.
Good follow-up and time-management skills.
Proficiency in Microsoft Excel and the ability to work with reporting and tracking tools.
Ability to work independently while collaborating effectively with internal and external stakeholders.
Willingness to learn utility billing, invoice management, and related software systems.
Demonstrate ownership of assigned work and drive issues through to resolution.
Take independent action and proactively identify required follow-ups.
Maintain accuracy and attention to detail while working with high-volume data and requests.
Adapt effectively to shifting priorities, client requirements, and workload fluctuations.
Meet established turnaround times and maintain consistent follow-up on outstanding items.
Demonstrate a collaborative, professional, and customer-focused approach.
Be flexible to work US business hours or a split US/India schedule, based on business requirements.
Originally posted on Himalayas
Start with a role or skill you want to use in your next job. Use the location and role filters to narrow the results, then open a listing to review the description. A title alone rarely explains the level of responsibility, working arrangement, or experience a team needs. Compare those details before deciding which opportunities deserve a tailored application.
Employers use different titles for similar work. If an exact phrase produces no results, try a shorter title, a core skill, or an alternative name for the role. Remove one filter at a time to understand which requirement is narrowing your search. A broader search can reveal suitable work without asking you to change your actual qualifications.
For each promising listing, read the responsibilities and separate essential requirements from preferences. Note the location, schedule, employment type, and compensation when provided. Missing details are questions to confirm with the employer. A remote opening may still require a particular country, work authorization, or time-zone overlap, so check the full posting before treating it as a location-independent opportunity.
Choose a few examples that demonstrate the skills this employer names. Explain your contribution and its outcome, using accurate numbers where available. Put the most relevant experience first and keep your resume easy to scan. Avoid adding technologies, qualifications, or achievements simply because they appear in a description. Your application should make your existing strengths easier to understand.
Follow the employer’s instructions for resumes, cover letters, work samples, and screening questions. Review the exported file before submitting it: confirm that contact details are correct, text can be selected, and links reach the intended pages. A resume check can help you spot unclear writing before you apply. Its feedback is advisory and does not predict a hiring decision.
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Keep a simple record of the company, role, job reference, application date, and documents you sent. Record any follow-up instructions and the next action you plan to take. This makes it easier to prepare for interviews, compare opportunities, and avoid applying repeatedly to the same opening through different boards. Review your shortlist as employers update their listings and prioritize opportunities with clear requirements that match the work you want to do.