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Contour Education
Free to start · No card · 5 credits the moment you sign up
Also searched as: CX Automation Specialist, AI Solutions Engineer, AI Automation Engineer, Conversational AI Developer, Chatbot Developer, CRM Automation Engineer, AI Implementation Specialist, HubSpot Automation Specialist, Customer Support Automation, AI Automation Consultant, Customer Service AI Specialist
We have six customer inboxes handling thousands of student and family queries: email, web forms, tickets, and (later) calls.Today, humans answer every single one. We want an AI and automationlayer that handles the routine volume so humans only touch what genuinely needs a human.
If you have builtcustomer automation before, even once, and you can show us what you shipped and what it changed, this is for you.
Your first task is a real one.Part of our process is showing you our actual billing or service inbox and asking how you would automate it. No abstract case study. The real thing. If that sounds fun rather than annoying, we will get along.
Full-time or contract, your call.Come build it and move on, or build it and stay to run it. Tell us what suits you.
You look at a wall of repetitive queries and see a system waiting to be built. Specifically, you can:
Build a knowledge base an AI agent can actually answer from
Configure AI agents, chatbots, and automated routing (we run HubSpot, so Breeze or whatever works best within it)
Decide what gets automated, what gets a human, and where the handoff sits
Track deflection rates and push them up over time.
Years are not the point. As long as you've built and shipped solutions, that's what we care about, not tenure or years of experience. We know AI, inbox automation, and similar capabilities are newer frontiers, so six months of real work in that space counts as much as five claimed years elsewhere. What matters is you have done it, you know why it worked, and you want to do it again at a bigger scale with real ownership.
Australian EdTech company, 8,000+ students across three brands, growing fast. Our customer inbox operation needs to scale without just throwing more people at it. That is the job.
HubSpot (CRM, Service Hub, Breeze available), HubSpot Emails, Make for cross-system automation, Aircall for voice (later phase), Monday.com and Missive as interim tools transitioning into HubSpot, Stripe behind billing.
You do not need all of these. You need to be the kind of person who picks up a new tool in a week. And the stack is a starting point: HubSpot as the CRM is fixed, everything else is open. Know a better tool? Bring it. If the cost and maintenance make sense, we will try it.
HubSpot (especially Service Hub or Breeze)
Voice/telephony automation (a plus, voice is on the roadmap)
Experience length.AI customer ops is new. As long as you've built and shipped solutions, that's what we care about, not tenure or years of experience. We know AI, inbox automation, and similar capabilities are newer frontiers, so six months of real work in that space counts as much as five claimed years elsewhere.
Background.Build the system and the team forms around you. People management is welcome, not required.
Stack.Any tools, as long as you have built automation that worked.
Six inboxes, thousands of queries, all human-handled today. No knowledge base, no automation. By month 3: you have audited the volume, built the knowledge base, and automated the highest-volume routine queries on the text channels, with deflection numbers you are tracking and improving. Voice after that. How you get there is yours to define.
Senior technical compensation, with real flexibility for an exceptional builder. We pay well for someone who can genuinely ship this. Whether you want a salary or a contract day rate, we will work with what suits you. Specifics shared early in the process.
Fully remote, anywhere in India with a couple of weekly syncs with our Australian team.
Contour Education is an equal opportunity employer. We welcome applicants from across India regardless of location, background, or educational institution.
Originally posted on Himalayas
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