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Job Duck
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For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Join Job Duck as a Bilingual Intake Specialist and become an important first point of contact for prospective and existing clients of a growing law firm. In this role, you will connect with potential clients, understand their needs, provide helpful updates, and confidently guide qualified leads toward becoming clients. You will also support appointment scheduling, client communication, collections outreach, and accurate maintenance of legal records. The ideal candidate is a persuasive and professional communicator who is dependable, proactive, responsive, and comfortable working independently in a fast paced environment. If you enjoy building trust through meaningful conversations and making a positive impact on the client experience, this could be an excellent opportunity for you.
Timezone and Schedule
▪ Previous experience in intake, legal support, customer service, sales, call center, or a related client facing role
▪ Strong verbal and written English communication skills
▪ Ability to confidently communicate with prospective clients and build trust
▪ Comfortable handling both inbound and outbound calls
▪ Ability to maintain accurate client records and confidential information
▪ Reliable computer and phone availability throughout scheduled working hours
▪ Strong and dependable internet connection and professional home office setup
▪ Ability to provide a rapid contact method for emergencies, such as WhatsApp or a personal phone number
▪ Availability to work Monday through Friday during the required schedule
▪ Microsoft Office or comparable productivity tools
▪ Approximately 5 to 10 inbound calls per day
▪ Approximately 10 to 12 outbound calls per day
▪ The role is primarily focused on outbound intake and follow up calls, with the receptionist handling the initial inbound calls
▪ Excellent bilingual communication skills in English and Spanish
▪ Strong persuasive and consultative communication abilities
▪ Excellent listening and interpersonal skills
▪ Strong sense of responsibility and accountability
▪ Excellent follow through and responsiveness
▪ Comfortable communicating with prospective clients and addressing their concerns
▪ Ability to build rapport and establish trust quickly
▪ Comfortable working with a high volume of calls
▪ Strong organizational and time management skills
▪ Detail oriented approach to data entry and record management
▪ Resourceful problem solver who can identify solutions without constant supervision
▪ Adaptable and willing to take on additional intake related tasks and projects as needed
▪ Ability to coordinate effectively with team members to maintain consistent phone coverage
▪ Professional judgment when handling client communications and non substantive inquiries
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas
Start with a role or skill you want to use in your next job. Use the location and role filters to narrow the results, then open a listing to review the description. A title alone rarely explains the level of responsibility, working arrangement, or experience a team needs. Compare those details before deciding which opportunities deserve a tailored application.
Employers use different titles for similar work. If an exact phrase produces no results, try a shorter title, a core skill, or an alternative name for the role. Remove one filter at a time to understand which requirement is narrowing your search. A broader search can reveal suitable work without asking you to change your actual qualifications.
For each promising listing, read the responsibilities and separate essential requirements from preferences. Note the location, schedule, employment type, and compensation when provided. Missing details are questions to confirm with the employer. A remote opening may still require a particular country, work authorization, or time-zone overlap, so check the full posting before treating it as a location-independent opportunity.
Choose a few examples that demonstrate the skills this employer names. Explain your contribution and its outcome, using accurate numbers where available. Put the most relevant experience first and keep your resume easy to scan. Avoid adding technologies, qualifications, or achievements simply because they appear in a description. Your application should make your existing strengths easier to understand.
Follow the employer’s instructions for resumes, cover letters, work samples, and screening questions. Review the exported file before submitting it: confirm that contact details are correct, text can be selected, and links reach the intended pages. A resume check can help you spot unclear writing before you apply. Its feedback is advisory and does not predict a hiring decision.
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Keep a simple record of the company, role, job reference, application date, and documents you sent. Record any follow-up instructions and the next action you plan to take. This makes it easier to prepare for interviews, compare opportunities, and avoid applying repeatedly to the same opening through different boards. Review your shortlist as employers update their listings and prioritize opportunities with clear requirements that match the work you want to do.