Find your next opportunity
Browse fresh openings from leading companies and apply with a resume tailored to the role.
Browse expert rolesBrowse expert rolesBrowse fresh openings from leading companies and apply with a resume tailored to the role.
Browse expert roles11127 openings
2281-2288 of 11127
Softgic
Free to start · No card · 5 credits the moment you sign up
We are looking for aLevel 2 IT Support Specialistwith6+ years of IT support experience, including substantial experience working within aManaged Service Provider (MSP)environment.
The ideal candidate will provide technical support acrossMac/macOS devices, Google Workspace, SaaS platforms, networking, and cybersecurity tools, while delivering an exceptional client experience to startup teams and remote or hybrid workforces.
This role requires a strong balance of technical troubleshooting expertise and excellent client communication skills. The successful candidate must be able to resolve technical issues independently, explain solutions clearly to non-technical users, and maintain positive client relationships.
Provide Tier 2 technical support for escalated issues involving Mac/macOS workstations, networks, Google Workspace, and SaaS applications.
Independently troubleshoot, resolve, and document technical incidents, ensuring clear and timely communication.
Administer and support Google Workspace or Microsoft 365 environments, including user accounts, access management, and provisioning.
Support client onboarding processes, including device enrollment, MDM configuration, account provisioning, and laptop logistics coordination.
Troubleshoot connectivity issues involving VPNs, firewalls, routing, and network environments, including Cisco Meraki.
Support endpoint security, identity and access management tools, monitoring, patch management, and vulnerability remediation workflows.
Participate in backup testing, preventive maintenance, and security alert response activities.
Collaborate with Tier 1 and Tier 3 support teams to resolve incidents and share technical knowledge.
Manage multiple support tickets across different client accounts, ensuring proper documentation, follow-up, and accountability.
Provide direct client support through email, chat, phone, and video calls, explaining technical issues and solutions in clear, non-technical language.
Proactively communicate ticket updates, expected resolution timelines, and escalation status to clients.
Create and improve Standard Operating Procedures (SOPs), knowledge base articles, and technical documentation.
Participate in backup testing, preventive maintenance, and security alert response activities.
Collaborate with Tier 1 and Tier 3 support teams to resolve incidents and share technical knowledge.
Manage multiple support tickets across different client accounts, ensuring proper documentation, follow-up, and accountability.
Provide direct client support through email, chat, phone, and video calls, explaining technical issues and solutions in clear, non-technical language.
Proactively communicate ticket updates, expected resolution timelines, and escalation status to clients.
Create and improve Standard Operating Procedures (SOPs), knowledge base articles, and technical documentation.
6+ years of professional IT support experience, including substantial experience in anMSP (Managed Service Provider)environment.
Strong hands-on experience supportingApple Mac devices and macOS. Candidates without extensive Apple experience must obtain Apple Desktop Support certification within 90 days.
Experience administeringGoogle Workspace or Microsoft 365for remote or hybrid workforces.
Experience with endpoint management andMDM solutions, such as Jamf, Microsoft Intune, or equivalent tools.
Strong cybersecurity knowledge and familiarity with zero-trust SaaS security platforms such asSentinelOne, Okta, Microsoft Entra ID, Cisco Umbrella, KnowBe4, or equivalent solutions.
Solid networking fundamentals, includingVPNs, firewalls, and routing.
Experience supportingCisco Meraki environmentsis preferred.
Strong independent troubleshooting and problem-solving skills.
Experience documenting technical incidents, resolutions, and support procedures.
Proven experience providing direct technical support to external clients and end users.
Ability to explain complex technical issues to non-technical users in a clear, professional, and reassuring manner.
Experience working in client-facing support roles with measured customer satisfaction results, such asCSAT, NPS, or equivalent metrics, and a strong performance record.
Ability to handle frustrated or stressed users with patience, empathy, and professionalism.
Excellent verbal and written communication skills, including clear ticket documentation and client follow-ups.
Strong time management skills and the ability to handle multiple tickets across different client accounts.
Proactive communication, attention to detail, accountability, and strong teamwork skills.
We are seeking a professional who combinesstrong Level 2 technical support experience in MSP environments with outstanding client service skills.
The ideal candidate is comfortable working inMac-first, Google Workspace-first, and SaaS-security environments, independently resolving technical issues while maintaining clear, empathetic, and proactive communication with clients.
Important:This is not a traditional NOC, backend infrastructure, or Windows Server/Active Directory-focused position. Direct client interaction, communication skills, and customer satisfaction are equally important as technical expertise.
Originally posted on Himalayas
Start with a role or skill you want to use in your next job. Use the location and role filters to narrow the results, then open a listing to review the description. A title alone rarely explains the level of responsibility, working arrangement, or experience a team needs. Compare those details before deciding which opportunities deserve a tailored application.
Employers use different titles for similar work. If an exact phrase produces no results, try a shorter title, a core skill, or an alternative name for the role. Remove one filter at a time to understand which requirement is narrowing your search. A broader search can reveal suitable work without asking you to change your actual qualifications.
For each promising listing, read the responsibilities and separate essential requirements from preferences. Note the location, schedule, employment type, and compensation when provided. Missing details are questions to confirm with the employer. A remote opening may still require a particular country, work authorization, or time-zone overlap, so check the full posting before treating it as a location-independent opportunity.
Choose a few examples that demonstrate the skills this employer names. Explain your contribution and its outcome, using accurate numbers where available. Put the most relevant experience first and keep your resume easy to scan. Avoid adding technologies, qualifications, or achievements simply because they appear in a description. Your application should make your existing strengths easier to understand.
Follow the employer’s instructions for resumes, cover letters, work samples, and screening questions. Review the exported file before submitting it: confirm that contact details are correct, text can be selected, and links reach the intended pages. A resume check can help you spot unclear writing before you apply. Its feedback is advisory and does not predict a hiring decision.
Listings are collected from external sources and may change after they appear here. The employer or recruiting destination controls whether applications are open. If an original link is unavailable, check the company’s careers page for the title or move to another opening. An employer website link is a place to check current vacancies, rather than confirmation that a particular job is still accepting applications.
Keep a simple record of the company, role, job reference, application date, and documents you sent. Record any follow-up instructions and the next action you plan to take. This makes it easier to prepare for interviews, compare opportunities, and avoid applying repeatedly to the same opening through different boards. Review your shortlist as employers update their listings and prioritize opportunities with clear requirements that match the work you want to do.