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Golden 1 Talent Acquisition Team
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JOB TITLE: Member Care Rep II DEPARTMENT: Member Care STATUS: Non-Exempt
Communicates and interacts with members for the prompt resolution of delinquent and negative accounts. Educate our members to promote account retention and minimize the Golden 1 non-performing asset accounts.
10. Assist with new hire training, completing side by side training. 11. Ability to de-escalate situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation. 12. Communicate and interact with Golden 1 staff to gather information for resolution of delinquent accounts. 13. Quickly identifies products, services and technologies that are the best fit for the member and maintains a focus on deepening relationships with members. 14. Prepare and process all documentation necessary to resolve delinquent accounts. 15. Be aware of different loan fraud types and assist in reporting suspicious patterns. 16. Maintain a high level of training, knowledge, and responsibilities as described in departmental procedures. 17. Possess a proficient level of knowledge related to other Credit Union products, procedures, and systems. 18. General knowledge of loss mitigation and the benefits of loss mitigation programs. 19. General knowledge of obtaining member’s financials and how to use the information to assist and resolve member delinquency. 20. Review Credit Union records and transactions to resolve misapplied payments, researching account transactions to ensure payments are properly credited. Evaluate payments (regular and irregular) made on delinquent accounts and able to determine how the payment will be applied, i.e., principal, interest, escrow, and late charges, or possibly return payment if foreclosure proceedings have been initiated or payment is unacceptable. 21. Demonstrate sound knowledge and ability to collect on loans, Visa credit cards, and Negative Share accounts. 22. Handle all areas of repossession, from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing. 23. Comply with credit union procedures and audit policies and Fair Debt Collection Practices. 24. Complete regulatory training modules as required. 25. Model Golden1 core values. 26. Perform other duties as assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
Originally posted on Himalayas
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