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Ceresti Health
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Ceresti Health is seeking motivated and compassionate Enrollment Specialists to serve as the first point of connection for family caregivers eligible for Ceresti’s Caregiver Support Program. This role blends outbound caregiver engagement, program education, and enrollment coordination to help families access critical support during some of the most challenging moments of their caregiving journey.
Enrollment Specialists play a vital role in ensuring caregivers understand the program, feel supported in their decision, and are successfully enrolled to begin receiving services. This is not a traditional sales role — it is a mission-driven enrollment role grounded in empathy, clarity, and follow-through, with clear performance expectations.
Enrollment Specialists are measured on objective, clearly defined metrics, including:
Success requires balancing productivity, quality conversations, and caregiver experience.
For many families, the Enrollment Specialist is their first human interaction with Ceresti. Caregivers often reach us feeling overwhelmed, unsure, or skeptical. The way enrollment conversations are handled directly impacts caregiver trust, program engagement, and long-term outcomes.
Enrollment Specialists are not just enrolling participants — they are opening the door to support, education, and relief for families navigating dementia care.
Originally posted on Himalayas
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