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Quantum Health
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Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
At Quantum Health, we don’t just manage accounts — we build strategic partnerships that transform how our clients deliver healthcare. We are seeking a Senior Client Success Executive (Sr CSE) who serves as a trusted, consultative partner to clients, confidently articulating the value of Quantum Health’s solutions while guiding executive stakeholders toward deeper investment and long-term impact. This individual combines strong relationship-building skills with the confidence to lead and manage client engagements, ensuring effective adoption, measurable outcomes, and sustained growth. The Sr CSE proactively aligns client goals with our solutions, fosters long-term satisfaction and retention, and collaborates cross-functionally to drive strategic success and account expansion.
The ideal candidate will have a background in upper-mid customer relationship management with demonstrated success exceeding expectations maintaining and growing their book.
Location: This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.
Client Value Realization: Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals.
Client Relationship Management: Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.
Onboarding & Adoption: Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs.
Client Growth & Upselling: Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue.
Retention & Renewal Management: Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value.
Client Health & Engagement Insights: Monitor client engagement, adoption trends, and business outcomes to anticipate needs, mitigate risks, and uncover opportunities for deeper partnership.
Strategic Account Planning: Develop and execute forward looking success plans that integrate new product offerings, support client transformation goals, and drive mutual growth.
Performance Metrics & Storytelling: Track key success indicators (adoption, engagement, satisfaction, value realization) and translate insights into clear, compelling narratives for clients and internal stakeholders.
Proactive Guidance & Support: Act as a strategic partner to clients, helping them navigate change, adopt new capabilities, and maximize value—not just resolving issues, but anticipating needs and guiding them toward success.
Cross Functional Collaboration: Work closely with Sales, Product, Marketing, and Consulting teams to ensure seamless delivery, consistent messaging, and strong alignment around new offerings and client transformation goals.
Voice of the Client (Strategic Feedback): Synthesize client insights to inform product evolution, enablement materials, and service enhancements—focusing on opportunities, emerging needs, and value driving improvements.
Internal Change Champion: Support organizational transformation by promoting adoption of new products internally, ensuring
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.
Originally posted on Himalayas
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