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STAFFVIRTUAL
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Job Title: NOC Engineer
About the Client: Our client is a managed service provider (MSP) that delivers IT infrastructure management, network monitoring, and technical support to multiple business clients. They help maintain network and server performance, troubleshoot technical issues, and ensure reliable IT operations across client environments.
The NOC Engineer is the first line of response for the alerts that keep client environments healthy and secure. This role responds to and triages backup alerts, security alerts, and monitoring alerts, including devices and services that go offline, and drives each one to resolution or a clean, well-documented escalation, especially in the case of ISP outages and working with 3rd party ISP vendors.
The ideal candidate is a self-starter with strong critical thinking, disciplined time management, and excellent communication skills. They know when to act, when to escalate, and how to keep clients and teammates informed.
The NOC Engineer should be familiar with, or able to quickly become proficient in, the following:
At least 2 years of recent helpdesk, NOC, or systems support experience in the small or mid-sized MSP vertical, is preferred.
The NOC Engineer must be emotionally mature and able to handle difficult and complex client and work-related situations, with strong problem-solving, conflict-resolution, and interpersonal skills, and a positive attitude.
While performing the duties of this job, the employee is regularly required to communicate with and present information to others and to access information using a computer for several hours at a time.
Schedule: Night Shift
Setup: Remote
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
Originally posted on Himalayas
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