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CoinsPaid
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We are building the next operating model for a ~150-person technology organization behind production-critical financial infrastructure.
We are looking for a Director of Technology Operations to lead that transformation.
This is not a traditional infrastructure or IT operations role. The mandate is to evolve Technology Operations from a primarily reactive model toward a scalable organization built around clear ownership, platform engineering, automation, self-service, operational excellence, resilience and measurable outcomes.
You will initially lead several established technology functions through their existing Heads and Leads, with approximately 25 people across Platform/DevOps, Corporate IT and Operational Excellence. The mandate is broader than the initial team size: you will help shape the operating model of a ~150-person technology organization and build capabilities designed to scale significantly beyond today's structure.
Your responsibility will go beyond managing these teams. You will help shape how the broader technology organization operates: how production services are owned, how incidents and changes are managed, how engineers consume infrastructure capabilities, how operational risks are identified, and how recurring manual work is systematically eliminated.
A major part of the role is organizational transformation. We expect you to assess the current model, challenge it where necessary, define the target state, develop the leaders underneath you, and deliver measurable improvements rather than simply introduce new processes.
The goal is straightforward: as the company grows, Technology Operations should become more reliable, resilient and scalable while requiring less manual coordination, less operational toil and less executive intervention.
Experience in fintech, payments, banking, financial infrastructure or another regulated and production-critical technology environment would be highly valuable.
We are not looking for a traditional IT or infrastructure leader whose primary focus is maintaining existing systems and following established processes.
We need someone who is comfortable entering an environment where not everything has already been defined — and who sees that ambiguity as part of the mandate.
You should be able to understand how the organization actually operates today, distinguish symptoms from systemic problems, bring the right people together, make decisions with incomplete information, and turn those decisions into measurable organizational and technology improvements.
You will not be expected to solve every problem personally. A major part of your role will be to build strong Heads and Leads who can own their areas independently, while you focus on the most important organizational, strategic and cross-functional challenges.
At the same time, limited resources, legacy approaches or imperfect processes should be constraints to work with — not reasons why progress cannot happen.
Within the first 6–12 months, we expect to see measurable movement in addition to plans:
You will have established a clear target operating model and transformation roadmap, but success will not be measured by the existence of the roadmap itself. It will be visible in how the organization operates.
Success means the organization requires less manual coordination and executive intervention while becoming more reliable, resilient, faster and more scalable.
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Budget for courses, certifications, and professional development
Cross-team learning and knowledge sharing
Medical insurance or reimbursement depending on location
Financial support for important life events
Originally posted on Himalayas
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