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Serve as the initial point of contact with local Co-ops (clients) and build a relationship throughout the program implementation cycle through go-live and hypercare support.

Review, understand, and document client HR policies, processes, and practices, including CBAs and LOUs (if applicable) such as PTO plan(s), overtime/banked time, hours of work, meal breaks, leave types, employment related deductions, hours of operation, shift premiums/salary payments, minimum call out, student worker shifts, and reporting lines/authority for time approvals.

Consider applicable provincial employment legislation (BC, AB, SK, MB, Federal) and recommend changes to policies and practices to ensure compliance and alignment across the CRS.

Work as an alliance between the data conversion program team and the client to gather, validate and deliver required data for conversion purposes such as employee core data, vacation, sick and banked time balances, and payroll data (current and YTD) through all cycles of data conversion to ensure high level of accuracy during data conversion and validation cycles.

Maintain the client requirements workbook which contains all requirements for system configuration and deliver a completed product for transition to operations.

Work with the program team to ensure all workstreams have the data they require and the requirements are clearly and well documented.

Provide support to program manager and workstream leaders as directed, including test cycle activities, development of documentation, training, and presentation content, etc.

Provide ongoing support to the program team to design and refine engaging learning content that supports HR transformation initiatives.

Facilitate hands on technical training sessions for team leaders across the Co-operative Retailing System (CRS), delivered virtually or in-person to ensure accessibility and effectiveness. 

Plan and execute in-person workshops, managing all logistics including venue selection, travel arrangements, and catering for groups of various sizes.

Collaborate with the program team throughout the development process to ensure training materials are relevant, clear, and aligned with overall program goals. 

Continuously evaluate and refine training content to ensure it meets the evolving needs of the team and aligns with program goals.

Provide continued support for customers from training sessions, Go-live cutover activities, and through Payroll cycles.

High skill level working with MS Office.

Experience in HR requirements gathering and validation.

Excellent customer service level communication skills.

Well organized and efficient with time management and are resourceful without task-based direction.

Understand the urgency of deliverables and be able to prioritize to achieve timelines.

Able to work well in a virtual environment and be comfortable working with ambiguity.

Have 1-3 years of experience within HR Training or learning and development (a combination of relevant education and experience may be considered).

Bring 2+ years of strong systems training delivery experience.

Hold a Bachelor’s degree or equivalent experience, preference in Human Resources.

Comfortable with both in-person and virtual technology-based learning, and able to adapt to evolving priorities.

Have a strong familiarity and training experience with Human Capital Management solutions, (preferably Oracle Cloud HCM and UKG Workforce Management).

Have provided direct support for customers during project launches/system go-lives, serving as first point of contact. 

Apply adult learning principles to create positive learning environments and handle sensitive situations with professionalism and care.

Have a valid driver's license and the ability to travel one week per month for a minimum of 12 months (2027-2028) to facilitate in-person workshops. As travel across Western Canada is expected, proximity to a major airport is considered an asset.