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Mashreq
Free to start · No card · 5 credits the moment you sign up
As an Assistant Manager, you will play a crucial role in
Production Support Ownership
Take end‑to‑end ownership of the Power Automate based Digital workers, Velocity(Microservices) and EDMS application’s production support, ensuring system stability, uptime, and reliability.
Monitor system health proactively, identify recurring issues, and drive permanent fixes in collaboration with technical teams.
Ensure timely response and resolution of incidents, service requests, and operational issues within agreed SLAs.
◆ Issue Analysis, Troubleshooting & Root Cause Management
Perform detailed analysis of incidents and problems, identify root causes, and implement preventive actions to avoid recurrence.
Coordinate with development, infrastructure, and vendor teams to ensure effective resolution of complex technical issues.
Maintain accurate documentation of incidents, RCA reports, and knowledge articles to support continuous improvement.
◆ Stakeholder Coordination & Communication
Collaborate closely with business users, product owners, and technology teams to understand issues, communicate updates, and manage expectations.
Ensure clear, concise, and timely communication regarding incident status, risks, and impact.
Build strong working relationships with internal teams and external vendors to support smooth issue resolution.
◆ Compliance, Risk & Audit Adherence
Ensure all production support activities comply with regulatory controls, audit requirements, and internal risk guidelines.
Maintain operational discipline by following defined PMO, QMS, and architecture standards.
Identify risks related to data security, application stability, and system availability, and ensure appropriate mitigation steps.
◆ Operational Excellence & Continuous Improvement
Identify opportunities to streamline support processes, reduce manual effort, and improve turnaround times.
Contribute to automation initiatives, monitoring enhancements, and process improvements.
Track platform performance, incident trends, and recurring issues, and propose corrective actions to enhance system performance.
◆ Requirements Validation & Support for Enhancements
Support requirement gathering for fixes, enhancements, and regulatory changes by providing production insights and validating feasibility.
Assist project teams by verifying functional correctness, solution completeness, and alignment with business needs before deployment.
Participate in UAT, release validation, and change readiness activities to ensure smooth production deployment.
◆ Technology Best Practices & Quality Assurance
Adhere to Agile and modern engineering practices while supporting continuous delivery and deployment cycles.
Maintain high-quality documentation, including SOPs, support guides, workflow diagrams, and configuration details.
Ensure adherence to best practices in monitoring, alerting, logging, and operational reliability.
◆ Vendor & External Partner Collaboration
Work with vendor teams to ensure timely delivery of fixes, updates, and support escalations.
Review vendor performance and ensure value delivery aligned with SLA and platform requirements.
Originally posted on Himalayas
Start with a role or skill you want to use in your next job. Use the location and role filters to narrow the results, then open a listing to review the description. A title alone rarely explains the level of responsibility, working arrangement, or experience a team needs. Compare those details before deciding which opportunities deserve a tailored application.
Employers use different titles for similar work. If an exact phrase produces no results, try a shorter title, a core skill, or an alternative name for the role. Remove one filter at a time to understand which requirement is narrowing your search. A broader search can reveal suitable work without asking you to change your actual qualifications.
For each promising listing, read the responsibilities and separate essential requirements from preferences. Note the location, schedule, employment type, and compensation when provided. Missing details are questions to confirm with the employer. A remote opening may still require a particular country, work authorization, or time-zone overlap, so check the full posting before treating it as a location-independent opportunity.
Choose a few examples that demonstrate the skills this employer names. Explain your contribution and its outcome, using accurate numbers where available. Put the most relevant experience first and keep your resume easy to scan. Avoid adding technologies, qualifications, or achievements simply because they appear in a description. Your application should make your existing strengths easier to understand.
Follow the employer’s instructions for resumes, cover letters, work samples, and screening questions. Review the exported file before submitting it: confirm that contact details are correct, text can be selected, and links reach the intended pages. A resume check can help you spot unclear writing before you apply. Its feedback is advisory and does not predict a hiring decision.
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Keep a simple record of the company, role, job reference, application date, and documents you sent. Record any follow-up instructions and the next action you plan to take. This makes it easier to prepare for interviews, compare opportunities, and avoid applying repeatedly to the same opening through different boards. Review your shortlist as employers update their listings and prioritize opportunities with clear requirements that match the work you want to do.