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HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.
HealthEdge is an agile and innovative 21st century software company that provides modern, disruptive technology that enables healthcare payors to radically innovate, drastically reduce costs, and efficiently address the business imperatives of the evolving healthcare economy.
The Manager, Problem Management is an exciting opportunity to be an essential member of the Reliability Engineering & Operations (REO) organization. As the Manager, Problem Management, you will be responsible for leading the Problem Management team and ensuring the effective execution of post-incident processes, root cause analysis, known error management, and continuous service improvement initiatives.
In this role, you will help identify opportunities for continuous improvement, deliver value to internal and external customers, ensure operational excellence, manage and contribute to cross-functional initiatives, and lead a team in a fast-paced environment with competing priorities. You will work across the HealthEdge enterprise to drive adoption of Problem Management practices, facilitate collaboration among stakeholders, and promote accountability for corrective actions that improve platform stability and customer experience. Strong communication and partnership skills are essential, as this role serves as a key connection point between Engineering, Operations, Product, and other stakeholders.
Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
**The annual US base salary range for this position is $125,000 to $138,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
Originally posted on Himalayas
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