XTN-3E9B678 | GSD ANALYST (APPLICATION SUPPORT)
Free to start · No card · 5 credits the moment you sign up
Job description
Responsible for supporting 24 x 7 Global Business-to-Business (B2B) Production Support in analyzing incident tickets and requests from customers or end-user, recommend solution, escalate to technical team and ensure closure within Service Level Agreement (SLA). Production Support can apply or fix simple changes to address concerns/issues raised from customer or end-users based on the analysis conducted.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Serves as the 2nd level support of Global Shared Service Center team running in 24/7 supporting all Amkor factories globally.
- Monitor incident tickets, system generated alerts and requests from Customers, eBusiness Managers, Customer Service, Sales, factory B2B and other end-user in ensuring completeness of inbound and outbound delivery of customer data feeds.
- Analyses incident tickets, system alerts and request then provide immediate solutions or recommendations.
- Reads program codes to determine the root cause of the issue, apply fix for simple or standard changes, and recommend permanent solution.
- Determine proper escalation to B2B Technical Administrator, Development team, factory-ETL if needed for more technical analysis.
- Ensure all incident tickets and requests are closed with resolution in accordance with the defined Service Level Agreement (SLA).
- Monitor ETL data loading for any delay and abnormalities. Escalate to B2B Technical Administrator, ETL or Development team when necessary.
- Evaluate project deployments and ensure Production Hand over documentations are properly maintained when it is turn over to Production Support.
- Monitor the incident trend per customer and present to B2B Improvement Initiative Team for permanent resolution with the goal to lessen the number of incidents (For leads only).
- Supports the following applications Traffic, Electronic Data Interchange (EDI), Integration Service, Trading Networks, Cloud Services (Web.Data)
- For team lead with subordinates, ensures work progress by monitoring/ controlling personnel activities through performance measurement and evaluation, enforcement of discipline, personnel counselling, and development.
- Ensure ticket closures are following the Global Service Desk Quality Assurance standards.
- Performs other functions as may be assigned from time to time by superior.
- Supports Environmental Management system with respect to their job.
- Implements Environmental Management System with respect to their job
Education/Knowledge
- Engineering or Computer Science
- Graduate, with knowledge in Information
- Technology/Computer Software, Manufacturing Operating Procedures, and
- Equipment Operating principles and
- Communication Interface
Skills
- Application Support, Customer Service, Troubleshooting, Infrastructure Knowledge, Technical Support, Data Analysis, Project Management, Structured Query Language (SQL), Scripting & Coding, and Excellent Communication
Work Experience
- Minimum of 2 years in the same/related field
External/Internal Contacts
- External: Suppliers, Consultants Internal, Customer Contacts
- Internal: Staff, Superiors, users, Management across different Amkor sites
Working Conditions:
- Work area not limited to Office Area. No exposure to industrial chemicals
As previously mentioned.
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for KMC Solutions Inc. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.