Job description
This a Full Remote job, the offer is available from: Europe, EMEA, Serbia
Technical Support Engineer
About Virtuozzo
Virtuozzo is a leader in infrastructure system software for AI. We provide optimised operating systems, orchestration, virtualisation, storage, and management technologies to service providers, SaaS companies, and enterprises. Our solutions deliver mainframe-like performance, reliability, and security while dramatically reducing overall cost and complexity.
Our technology enables customers to build, operate, and monetise cloud services on their own infrastructure, under their own brand, and on their own terms. At Virtuozzo, you’ll join a globally distributed support team known among our customers for providing top-tier technical support. As a Technical Support Engineer, you will provide second-level support and Virtuozzo product expertise to customers around the world.
Responsibilities
Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues in collaboration with customer technical teams and internal teams.
Analyse the technical performance and reliability of products, systems, and services based on customer requests.
Manage customer communication and provide feedback in accordance with defined quality standards, customer satisfaction requirements, and SLAs.
Maintain the internal and external knowledge base covering Virtuozzo products and troubleshooting procedures.
Requirements
Desire to grow as an IT professional, with a focus on developing advanced Linux expertise.
Understanding of operating system structure and Linux configuration.
Experience installing, configuring, upgrading, and maintaining Linux operating systems.
Experience configuring networking and network services in Linux environments.
Experience using Linux troubleshooting and monitoring utilities.
Upper-intermediate or higher English proficiency.
Strong communication and interpersonal skills.
Ability to remain calm and focused while investigating and resolving technical issues.
Experience with Docker, Kubernetes, or OpenStack would be an advantage.
Red Hat or LPI certification would be a strong advantage.
With Virtuozzo, You Will
Develop advanced knowledge of how Linux works with support from our trainers and an experienced team of professional support engineers.
Learn how Linux-based infrastructure is used by service providers and enterprises worldwide.
Build a strong technical foundation for further career development within Virtuozzo.
Work directly with global customers and further develop your technical communication and problem-solving skills.
What We Offer
Remote working model: Join an international, distributed team while maintaining flexibility in how you work.
B2B contracting from Serbia, BiH, Georgia, and N. Macedonia: Work with Virtuozzo through an independent contractor arrangement.
Professional growth: Training budget, certification support, mentorship, and career progression opportunities.
Inclusive, multicultural culture: Work alongside talented engineers from around the world on infrastructure-grade cloud products.
Additional programmes: Recognition initiatives, referral bonuses, technical talks, and other learning activities.
Global impact: Contribute directly to customer satisfaction while providing valuable feedback that helps our Engineering teams improve Virtuozzo products.
This offer from "Virtuozzo" has been enriched by Jobgether.com and got a 0% flex score.
Prepare your application
Use the description above to assess your fit for Virtuozzo. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.