Technical Account Manager
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Job description
About AMMP
AMMP builds software for the renewable energy sector: AMMP OS, the operating system for renewable energy portfolios. Developers, EPCs, asset owners, O&M providers and finance teams use it to monitor, operate and report on their sites. It connects 30+ inverter, battery and meter brands and covers 10,000+ sites in 35+ countries, many of them multi-vendor fleets.
We build the product with our customers, and their day-to-day problems set the roadmap (a missed outage, a savings report that takes a week to compile). In 2026 we launched Ray, an AI coworker that sits in Teams or Slack and answers questions about a customer's fleet in plain language. We're a small team, working remotely.
What you'll do
Onboarding (roughly 40% of your time)
Run kickoff calls and collect what we need from each customer: site lists, vendor API credentials, PV orientation, target yield from PVsyst or Helioscope.
Set up new organisations and assets in AMMP OS; connect vendor APIs, and data source selection.
Configure and manage AMMP OS platform tailored to the customer's operation
Test end to end before handover, then invite users and set their permissions.
Work closely with other teams including but not limited to Software and Product Team.
Adoption and account health
Track feature adoption and a health score for each account; we have a framework drafted and need someone to run it.
Run quarterly check-ins with key accounts. Train users when adoption drops below target.
Spot expansion: more MWp, an added module, Ray, the Data API.
Support
Be the first point of contact.
Triage data gaps, missing telemetry and billing questions; use our AI agents for first-line investigation and escalate the rest.
Renewals and feedback
Feed recurring customer requests into the product backlog, with a clear write-up of who asked and why.
Help us make onboarding faster. Today a 6-vendor customer takes about 10 hours of asset setup plus 20 hours of dashboard work; we want that number to fall.
What you'll bring
Must-haves
3+ years in customer success, technical account management or solutions engineering at a B2B SaaS company.
Comfort with data. You can read an API response, write a basic SQL query, and spot when a number looks wrong.
Clear written English; you'll write to customers in 35+ countries.
You finish things. Onboarding has a lot of small steps, and missing one breaks the customer's first impression.
Nice-to-haves
Experience with battery storage, gensets or hybrid systems.
Working knowledge of solar PV: you know what an inverter, PR and yield are, and why a site underperforms.
Grafana, Looker Studio or a similar BI tool.
Python or Jupyter notebooks for small data jobs.
Familiarity with inverter portals.
Experience in emerging markets, especially sub-Saharan Africa or Latin America.
French, Portuguese or Spanish.
What we offer
A real say in how customer success works here; you'd be building the playbook, not following one.
Work that cuts emissions: every site we monitor is solar or storage replacing diesel or grid power.
A team that already uses AI agents in daily work, so you spend less time on copy-paste setup.
Remote work and flexible hours.
Salary: EUR 15,000-25,000/year
Originally posted on Himalayas
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