System Administrator & IT Support

About the Company If you’re passionate about future-focused innovation and joining a team where your ideas are valued and your skills are honed, we invite you to join Ultrafabrics as we reshape the world of high-tech performance fabrics. At Ultrafabrics, we combine high-performance, comfort, and sustainability to support the visions of leading designers and manufacturers in over 10 global industries. About the Role The Systems Administrator & IT Support is a hands-on technician responsible for the full lifecycle of end-user support, systems administration, and day-to-day IT operations. This role owns the help desk function, resolves complex technical issues, supports infrastructure and cloud services, and serves as the Senior IT Manager’s right-hand partner in maintaining a secure, reliable, and well-documented technology environment. The ideal candidate brings 5–10 years of progressive IT experience across user support, networking, Windows Server, VMware, Active Directory, Microsoft Entra. Responsibilities Own and manage the help desk function, including ticket intake, triage, prioritization, escalation, resolution, follow-up, reporting, and continuous improvement.Provide advanced support for employees across onsite, hybrid, and remote environments, including Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, collaboration tools, and line-of-business applications.Administer and support Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, permissions, and related infrastructure services.Support Microsoft Entra ID, Azure, Microsoft 365 administration, identity management, user lifecycle management, access control, and security best practices.Support VMware and virtualized server environments, including monitoring, maintenance, troubleshooting, and coordination with vendors or service providers as needed.Assist with networking operations, including LAN/WAN troubleshooting, switching, wireless, VPN connectivity, firewall coordination, and general network reliability.Support storage and backup-related operations, including Storage Area Networking concepts, capacity awareness, restore coordination, and system availability.Manage onboarding and offboarding workflows, ensuring timely provisioning, deprovisioning, equipment preparation, account access, and documentation.Maintain accurate IT asset inventory for laptops, desktops, mobile devices, printers, copiers, IP phones, accessories, software licenses, and related equipment.Create, update, and maintain technical documentation, SOPs, knowledge base articles, diagrams, and user-facing instructions.Assist with cybersecurity initiatives, including endpoint protection, security awareness tools, access reviews, patching, vulnerability remediation, and secure configuration practices.Coordinate with software, hardware, telecom, and managed service vendors to resolve issues, evaluate solutions, and support IT projects.Participate in infrastructure projects, migrations, hardware refreshes, software deployments, system upgrades, office moves, and process improvements.Serve as a trusted partner to the Senior IT Manager by helping manage daily IT operations, anticipating issues, recommending improvements, and taking ownership of assigned initiatives. Qualifications Required 5–10 years of progressive IT experience in help desk, desktop support, systems administration, infrastructure support, or a related technology role.Strong troubleshooting skills across Windows endpoints, macOS, mobile devices, printers, Microsoft 365, collaboration tools, and business applications.Hands-on experience administering Windows Server, Active Directory, Group Policy, DNS, DHCP, file permissions, and account lifecycle management.Working knowledge of Microsoft Entra ID, Azure, Microsoft 365 administration, identity and access management, conditional access concepts, and cloud-based administration.Experience supporting VMware or similar virtualization platforms, including virtual machines, snapshots, resource monitoring, and basic troubleshooting.Knowledge of networking fundamentals, including TCP/IP, VLANs, routing, switching, wireless, VPN, LAN/WAN connectivity, and firewall coordination.Familiarity with Storage Area Networking, backup concepts, disaster recovery principles, and infrastructure availability practices.Ability to write clear technical documentation, SOPs, process guides, ticket notes, and end-user instructions.Strong customer service mindset with the ability to communicate technical information clearly to both technical and non-technical audiences.Demonstrated ability to prioritize work, manage competing requests, take ownership, and follow issues through to completion.Relevant certifications such as Microsoft, CompTIA, VMware, Cisco, ITIL, or Azure certifications are preferred but not required. Pay range and compensation package [Pay range or salary or compensation] Equal Opportunity Statement [Include a statement on commitment to diversity and inclusivity.]