System Administrator Intern

JOB DETAILS: Duties and Responsibilities • Support the administration, maintenance, monitoring, and accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations • Assist in Administering and managing user accounts including remote and mobile device users. Assist in Creating and assigning appropriate system roles and system access permissions as defined and signed-off by the business. • Contribute to resolving system administration and support requests raised on the helpdesk. • Collaborating and supporting various programmes in their digitization projects. • Assist in training end users on various systems and preparing end user training materials in form of videos or standard operating procedures. • Maintain a high level of internal and external customer satisfaction and product quality. • Assist to build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment. • Contribute to resolving support issues with a focus on root cause analysis to reduce recurring issues. • Assist in providing solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to software vendor. • Support in Coordinating, executing and documenting systems change requests. • Assist to perform preventive maintenances for server infrastructure as per the schedule. • Contributing in performing system installations, systems upgrades, systems migration and rollout of new software patches and updates • Assist in administration of IP Telephony/Phone system administration, printers and secure access control and related security systems (CCTV, Biometric Access) Qualifications Education and Certifications • Must have successfully completed their bachelor’s degree in computer science or any IT related field, completed within the last one year. • Office 365 Administration or related Microsoft Certification. • LAN/WAN Certification like CCNA • VMWARE Certified professional Skills and Competencies • Knowledge in domain management and Active directory services. • Knowledge in Microsoft 365 administration. • Knowledge and skills in Windows server setup and administration. • Knowledge and working experience with administration of database systems, especially MS SQL Server. • Knowledge in VMWare – virtualization technology. • Knowledge of Microsoft licensing requirements. • Knowledge in networking (LAN, Wireless LAN, VPNs etc.), (Firewalls, Routers, and switches) • Knowledge of TCP/IP Architecture and OSI Model. • Knowledge of using and managing IT Helpdesk systems. • Troubleshooting and problems solving skills in a Windows based environment. • Previous exposure as systems administrator in a busy IT environment • Good problem-solving skills and willingness to constantly renew required knowledge. • Results oriented and able to meet tight deadlines. Work Hours: 8 Experience in Months: 12 Level of Education: Bachelor Degree