Support Engineer (FHIR/Angular/Node.js)
Free to start · No card · 5 credits the moment you sign up
Job description
We are looking for a Support Engineer to provide technical support and troubleshooting for our advanced web application built using Angular, Node.js and integrating with Epic EMR via SMART on FHIR APIs.
Roles & Responsibilities:
- Provide application support for resolving issues raised by customers via ticketing systems
- Conduct root cause analysis for system failures from software defects, environment and data issues
- Perform application health monitoring, observing logs and metrics to gauge expected platform performance.
- Implement application patches/fixes during planned maintenances coordinating with global delivery teams.
- Execute diagnostic tests simulating various real-world use cases and conditions
- Create technical notes & frequent Q&A covering solution-specific error resolutions
- Handle 2nd level escalations requiring code changes, hotfixes and environment updates.
Required Skills:
- 5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutions
- Working experience providing application support on the SMART on FHIR healthcare platform
- Hands-on experience with FHIR resources, terminologies and resource querying
- Knowledge of Azure infrastructure
- Hand on experience with DevOps
- Knowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc.
- Strong grasp over JavaScript, HTML, API development and debugging techniques
- Excellent analytical and customer support skills for resolving technical issues timely
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for Genzeon Corporation. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.