Strategic Client Relationship Manager - Payer - Optum Financial - Remote

About the position The Strategic Client Relationship Manager is the executive point of contact for a key strategic Payer client (at least \$1M revenue). The strategic client relationship manager is charged with developing and executing on strategic plans to achieve retention and growth in delivering Payer solutions to our customers. The strategic client relationship manager is accountable for the profitable growth and deployment of the overall OF Payer portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the strategic client relationship manager will work with the Optum Enterprise CE to align on customer plans and priorities.\n\nThe strategic client relationship manager is accountable for driving growth within the account as it contributes to OF Commercial Market P&Ls. You will coordinate with the sales team, operations, product, and technology teams, as well as any other groups required to deliver upon our growth and innovation objectives.\n\nAttainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the customer, the ability to scale the business, and drive growth by collaborating with the various organizations that touch your clients. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.\n\nThis role requires an individual who understands how to get things done at Optum Financial through influence by leveraging extensive interpersonal and collaboration skills. The strategic client relationship manager will have solid critical thinking skills, demonstrated success in driving account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written). Responsibilities Build, nurture and grow intimate, consultative relationships with key Payer clients to understand the client’s strategy and business needs. Constantly assesses the value that Optum Financial solutions are deliveringLead team members across the organization to develop approaches that increase the value we provide and increase the impact Optum Financial has on the client’s businessCreate value story consistent with the client strategy. Work with sales to present the value of Optum Financial solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetingsEnsure service and delivery commitments to client are met. Coordinating and influencing service delivery and effective operational interface between clients and Optum Financial teams related to Payer solutions. Work with Optum teams to drive resolution to performance opportunities and issuesNegotiate renewals, contractual agreements, statements of work, and performance guarantees – Serve as liaison with contracting / legal / financeEnsure the realization of expected client savings and Optum Financial revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with salesDevelop and present reporting of savings achievements, opportunities, and service level agreementsEnter timely updates to the appropriate client tracking mechanism, including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.Operate with a sense of urgency to focus the organization on maximizing the client experience. Acts quickly to seize opportunities for innovation and new ways to benefit clientsWork effectively in a matrix environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environmentEnsure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologiesInfluence external customers at the VP & C-Suite level as a trusted executive partnerFoster a success-oriented, accountable environment within the companyRequirements 2+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results2+ years of experience in driving deep, productive relationships with C-Suite and senior client executives and Board of Directors (external)2+ years of demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)2+ years of demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities2+ years of proven solid strategic planning, analytics, and problem-solving skills2+ years of proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners2+ years of results-oriented style with a high degree of analytical ability and proven critical thinking skills2+ years of demonstrated ability to influence executive leadership on complex business topics2+ years of maintain confidentiality and discretion (situational awareness, high emotional intelligence)2+ years of having a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessary2+ years of ability to communicate effectively at all levels of the organization. Have ability to foster a cooperative work environment and deal proactively and productively with conflictWilling or ability of up to 20%25 TravelBenefits comprehensive benefits packageincentive and recognition programsequity stock purchase401k contribution