Software Support Specialist (Entry Level)

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities Provide customer support for deployment and usage-related software issuesResolve and troubleshoot software problems using custom internal ticketing toolsCollaborate with development and QA teams on issue resolutionAuthor and maintain knowledge base articles on common service issuesManage multiple support projects with attention to detailCommunicate effectively with customers and internal teams Required Qualifications Entry-level experience in technical support or customer-facing rolesHigh School Diploma or equivalentStrong verbal and written technical communication skillsProficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)Demonstrated customer service and problem-solving abilities Preferred Qualifications Experience with SQL Server and database managementAbility to build consultative relationships with customers and resellersComfort with public speaking and presentationsSelf-starter with strong organizational skills Company DescriptionSquare 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.