Service Desk Technician
Free to start · No card · 5 credits the moment you sign up
Job description
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.
What you will do
- Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
- Enforce Information Security Requirements: include validating evidence, working with auditors, and following compliance requirements.
- Establish and maintain IT vendor relationships.
- Work with Service Desk Manager to procure hardware.
- Collaborate with other teams on projects.
- Assist with creating, updating, and maintaining knowledge base articles for internal use.
- Provide a clear vision for your team and relay vision upward to higher leadership. improve existing processes and propose and adopt new processes where applicable.
- Work closely with Service Desk Manager to manage various team projects.
- Help with onboarding / offboarding employees and imaging new laptops.
What you will have
- Practical hardware and software computer knowledge. Working towards a technical degree.
- 1+ years of practical experience in the computer industry.
- Organizational skills: managing multiple projects at a time.
- Very good practical Jira experience.
- Communication skills: able to effectively communicate, good vision able to work through challenging situations.
- Very good organizational skills.
- Self-motivated good vision looking forward.
Nice to have
- IT certifications like A+ or MCP are a plus
- Okta, Microsoft, and Atlassian experience is helpful
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
#LI-SD1
Prepare your application
Use the description above to assess your fit for DigiCert. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.