Senior Travel Consultant

Tranway21 TechnologiesBengaluru, Karnataka, IndiaAdded 15h ago

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Job description

Job highlights Graduate with airline process experience and knowledge of GDS (Amadeus preferred)Handle airline reservations, ticketing, cancellations, and baggage queries using GDS; ensure customer satisfaction and maintain recordsJob match scoreEarly ApplicantKeyskillsLocationWork ExperienceJob description Role & responsibilities Handle inbound and outbound calls, emails, and chats related to airline reservations, ticketing, re-scheduling, cancellations, and baggage queries.Provide accurate fare information, flight schedules, and ticket status.Assist customers with booking issues, refunds, and travel-related support.Work on Global Distribution Systems (GDS), primarily Amadeus, for reservations and ticketing.Ensure high levels of customer satisfaction while adhering to quality and compliance guidelines.Maintain accurate records of customer interactions and transactions.Meet performance metrics such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction).Preferred candidate profile Graduation in any stream (mandatory).Prior experience in the airline process/travel industry.Knowledge of GDS (Amadeus, Galileo, Sabre, etc.) is an added advantage.Excellent communication skills in English (verbal & written).Strong problem-solving skills with a customer-first approach.Flexibility to work rotational shifts, including weekends and holidays.Pay: ₹600,000.00 - ₹800,000.00 per year Work Location: In person

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