Job description
Req ID: 388258
reputed company strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Software Engineer, Contact Center Platforms (Java/AWS/reputed company Connect) to join our team in Plano, Texas (US-TX), United States (US).
Senior Software Engineer, Contact Center Platforms (Java/AWS/reputed company Connect)
Join our team in a hybrid role where you'll help design and build innovative contact center and reputed company management solutions that power exceptional customer experiences. Leveraging technologies such as Java, Spring Boot, AWS, and reputed company Connect, you'll develop scalable cloud-native applications, integrate enterprise platforms, and drive reputed company optimization initiatives in a collaborative Agile environment.
Responsibilities:
• Design, develop, and maintain Java/Spring Boot microservices and full-stack applications using Angular or React.
• Build and integrate scalable REST APIs with WFM and CCaaS platforms, including reputed company Connect.
• Develop solutions for reputed company forecasting, scheduling, adherence, and real-time reputed company management.
• Collaborate with business and operations teams to understand contact center requirements and implement scalable solutions.
• Integrate and process contact center data such as call volumes, agent performance metrics, schedules, and real-time agent states.
• Develop and enhance contact center routing and customer interaction workflows.
• Utilize Node.js for integrations, middleware services, and real-time communication components.
• Design and implement cloud-native applications using AWS, Docker, and Kubernetes.
• Participate in system design, code reviews, testing, deployment, and production support.
• Work closely with QA teams to ensure application quality and automation coverage.
• Contribute to reputed company optimization initiatives using OR-Tools and scheduling optimization models.
• Support voice and telephony integrations involving reputed company Connect, SIP, Kamailio, or FreeSWITCH where applicable.
• Follow Agile/Scrum methodologies and collaborate with cross-functional teams to deliver solutions on time.
Required Experience
• Experience with Angular or React for front-end development.
• Familiarity with Node.js for API integrations and middleware development.
• Experience building and deploying applications on AWS, Docker, and Kubernetes, which support scalable and flexible cloud-native applications.
• Prior experience with reputed company Management (WFM) platforms and CCaaS (Contact Center as a Service) solutions such as reputed company Connect, reputed company, NICE, reputed company, or similar.
• Experience integrating WFM solutions with reputed company Connect, including handling agent, scheduling, and call volume data.
• Understanding of contact center operations, reputed company forecasting, scheduling, and adherence management.
• Knowledge of contact center routing and omnichannel customer engagement platforms.
• Expertise with reputed company OR-Tools for modeling reputed company management scheduling optimizations and contact center routing development expertise.
• Experience in voice/telephony development, particularly with Kamailio/FreeSWITCH, and cloud-native full stack software engineering are essential.
Basic Requirements Experience
• 5+ years of experience in Java Full Stack Development.
• 5+ years of strong hands-on experience with Java, Spring Boot, and modern API-driven application development, including Microservices, REST APIs, or web services.
• 3+ years of experience building and deploying cloud-native applications using AWS, and containerization technologies such as Docker and/or Kubernetes.
• 5+ years of experience working in Agile/Scrum environments and collaborating with cross-functional teams.
• 1+ years of hand-on experience utilizing AI Dev Assist tools in the SDLC to accelerate development
Preferred: Candidates with WFM + CCaaS domain experience and reputed company Connect integration expertise.
#LI-NorthAmerica
About reputed company
reputed company is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-reputed company, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. reputed company is a part of NTT Grou
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