Senior Forward Deployed Engineer

Senior Forward Deployed Engineer Automations · [Full-time] · In-Person (Islamabad, PK) · Hours 6pm - 2am PKT About Nysonian Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world. Our Fast-Growing Portfolio Includes: NOBL Travel — redefining modern travel with design, durability, and performance FLO Pilates — bringing Pilates into homes and wardrobes globally With $350M+ in revenue, 400+ teammates across 8 countries, and 1M+ customers worldwide, we are shaping the brands that will define the next decade. Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership The Opportunity We're a product company looking for a Senior Forward Deployed Engineer to take ownership of our internal systems end-to-end — production infrastructure, internal CRM, and the automation/AI-agent tooling (MCP servers) that powers our team's workflows. This is a senior, high-autonomy role: you won't be handed tickets, you'll be trusted to identify what needs fixing, architect the right solution, and see it through while also raising the bar for how the rest of the team builds and operates. You're the engineer other engineers escalate to when production is on fire, when a CRM data issue needs untangling, or when a manual process across the company needs to disappear into an automation. What You'll Own Internal CRM Ownership Own the architecture and long-term health of our internal CRM platform (unified inbox, agent workflows, automation rules, refund/RMA flows, etc.) Lead debugging of complex, cross-system data and logic issues across CRM backend (NestJS) and database layers (MongoDB/PostgreSQL) Drive feature development and technical decisions for internal tooling requested by ops, support, and sales teams Design conversation/agent assignment logic, bulk data operations, and integration sync architecture (Shopify, third-party APIs) Server & Infrastructure Ownership Own production infrastructure strategy on AWS (EC2, ALB, S3, Route53, IAM, VPC) and Linux environments (AlmaLinux/Ubuntu) Architect and maintain nginx reverse proxy configs, SSL/TLS certificate management at scale across multiple subdomains, and process management (PM2/systemd) Design networking architecture: firewalls, security groups, load balancer redirect logic, DNS strategy Lead database administration (PostgreSQL, MongoDB) — access control architecture, indexing strategy, connection pooling, security posture Own incident response end-to-end: lead root cause investigations, drive containment decisions, coordinate hardening and post-mortems Make infrastructure decisions with long-term maintainability and security in mind — not just the fastest fix Automation & MCP/Agent Tooling Architect and build MCP servers and internal integrations enabling AI agents to securely interact with CRM, databases, and internal systems Set direction for the company's automation strategy — identify where AI-agent-driven workflows can eliminate manual ops work Build robust automation scripts and internal tools (Bash/Python/Node.js) and establish standards for how automation gets built and maintained Design internal APIs/webhooks connecting CRM, WMS/ERP, and third-party platforms (Shopify, ShipHero, etc.) Leadership & Cross-Functional Impact Mentor junior/mid-level engineers on infrastructure, debugging methodology, and automation practices Partner directly with product, support, ops, and leadership to translate business pain points into technical roadmap Set documentation standards — both deep technical runbooks and plain-language guides for non-technical stakeholders Own Git/deployment workflow strategy: branching models, PR review standards, repo migrations, CI/CD direction Act as a technical escalation point during high-stakes incidents, including direct client/stakeholder communication when needed Skills & Qualifications 4+ years building and maintaining backend systems (NestJS/Node.js preferred), with significant time in production SaaS environments Deep, hands-on experience with AWS (EC2, security groups, load balancers, IAM, S3) — you've architected, not just maintained Expert-level Linux server administration — you're the person others call when production breaks Strong networking expertise: DNS, TLS/SSL, reverse proxies, firewalls, load balancer routing, redirect chain debugging Deep database experience with PostgreSQL and/or MongoDB — schema design, indexing strategy, access control architecture, performance tuning Proven track record of automation/scripting at scale (Bash, Python, or Node.js) — you build systems, not one-off scripts Hands-on experience with MCP (Model Context Protocol) or building tools/integrations for AI agents — or strong, demonstrable ability to pick it up fast Experience owning or architecting CRM systems or similarly complex internal platforms History of leading incident response for production systems — not just participating Experience mentoring other engineers or setting technical standards for a team Comfortable owning problems across the full stack with zero hand-holding — you are the backend engineer, the DevOps engineer, and the automation engineer when the moment calls for it Nice to Have Experience with multi-tenant SaaS platforms (CRM, ERP, WMS) Shopify or e-commerce platform integration experience (OAuth, webhooks, GraphQL APIs) Experience with Redis/BullMQ for queue-based processing Experience with Claude/Anthropic API, LLM tool-calling, or agentic workflows Docker/Kubernetes experience, especially formalizing CI/CD for a company that hasn't had it before Prior forward-deployed, solutions engineering, or founding/early engineer experience at a startup Why You'll Love Working at Nysonian Culture We're founder-led and operate with speed, direct communication, and clear accountability We invest in tools and management practices that help colleagues do their best work Our products are used by customers globally AI is intentionally embedded in how we work, create, and scale Senior leaders are expected to create structure, make decisions, and stay close to execution Growth & Development Competitive pay and meaningful opportunities for performance-based advancement Ownership of strategy, systems, execution, and team buildout within your function Opportunity to build and scale a meaningful part of the business across two consumer brands Scope and compensation growth tied to performance, role expansion, and measurable business impact We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.