Senior End-User IT Support Specialist

SCAN Health Plan is seeking a Help Desk Technician in Long Beach, CA to provide first-line support for hardware, software, and networking issues across Microsoft 365 and cloud tenants. You will diagnose problems, guide users, and escalate complex cases to higher-level teams as needed. Key duties include phone and on-site support, workstation moves, network troubleshooting, and administering AD/SCCM/SUS/Dameware/Lansweeper. Strong communication and technical knowledge are essential for success.