Scrum Master - Salesforce Commerce Cloud (SFCC

Scrum Master – Salesforce Commerce Cloud (SFCC) Role Duration – 10 -11 months Location – remote – candidate will work in EST or CST Role Overview We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. You will facilitate Agile ceremonies, remove impediments, drive continuous improvement, ensure high-quality, predictable delivery across SFCC projects and ongoing support (run + grow). The ideal candidate is fluent in eCommerce domain workflows (catalog, pricing, promotions, checkout, payments, OMS), can coach cross-functional teams, and ensures alignment with organizational governance and compliance practices. Key Responsibilities Agile Delivery & Facilitation Lead Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, and retrospectives. Partner with Product Owner(s) to prioritize backlog, refine user stories, and maintain transparent sprint goals. Track sprint health (capacity, velocity, burndown/burnup) and manage scope within sprint boundaries. Identify and remove team impediments (dependencies, environment issues, test data, approvals). Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, content/SEO, data/analytics). Promote flow efficiency: limit WIP, reduce blockers, and drive faster cycle times. Stakeholder Engagement & Reporting Provide timely, clear status reporting (sprint summaries, velocity trends, risks, and mitigations). Run effective demos to showcase business value and gather feedback early. Align delivery with governance (security, compliance, PCI, accessibility) and change management. Coaching & Continuous Improvement Coach team and stakeholders on Scrum/Agile principles and empirical process control. Facilitate retrospectives that lead to measurable improvements; implement action items. Nurture a culture of psychological safety, accountability, and outcomes over outputs. Project Leadership Manage SFCC B2C implementation, migration, and enhancement projects from initiation to closure. Define project scope, objectives, timelines, and deliverables aligned with business goals. Planning & Execution Develop detailed project plans, budgets, and resource allocation strategies. Monitor progress, manage risks, and ensure adherence to timelines and quality standards. Team Coordination Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors. Ensure SFCC best practices are followed across development and integration. Technical Oversight Understand SFCC B2C architecture, APIs (OCAPI, SCAPI), and Business Manager configurations. Support integration with payment gateways, OMS, CRM, and other enterprise systems.